General Manager, Licensed Cosmetologist [full-time]

About the role

Madison Reed’s Color Bar General Managers are entrepreneurial leaders who deliver exceptional customer experiences while inspiring a team of Colorists and support staff. You will establish the roadmap for success within Madison Reed’s operational best practices and guidelines.

Responsibilities

• Manage, guide, and coach the Color Bar team on a daily basis.
• Interview candidates, onboard new employees, perform milestone employee reviews, and implement plans for retention, development, and growth.
• Consistently achieve monthly sales goals and other key performance indicators, including P&L, SLA, employee schedules, and payroll.
• Resolve customer issues and employee relations to ensure high customer satisfaction and team morale, including internal/external escalations.
• Execute daily operations, marketing, human resources, and other company objectives.
• Work Saturdays, Sundays, and holidays as needed.

Requirements

• Active cosmetology license—must be licensed in the state where you are applying.
• 3+ years of salon and retail experience.
• 2+ years of operational management experience, with 2+ years in a service-oriented business.
• Strong technical proficiency and solid understanding of key operational performance metrics.

Desirable Attributes

• An ambitious self-starter who acts with a sense of urgency and is an innate problem solver.
• Outstanding written and verbal communication skills.

Physical Demands

While performing the duties of this position, the employee will regularly:

• Stand/walk for 4 consecutive hours or more at a time.
• Bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, and reach with hands and arms.
• Speak, see, hear, and lift/move up to 3 pounds.
• On occasion, sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

Benefits

• 100% employer-paid medical, dental, and vision.
• 100% employer-paid short- and long-term disability.
• 401k participation.
• Continuing education contributions.
• HSA employer contributions and FSA options.
• Parental leave program.
• Paid time off.
• Complimentary Madison Reed products + discounts on Color Bar services.
• Company-sponsored events.

About the company

Founded in 2013, Madison Reed is a prestige beauty brand empowering all women with a revolutionary way to color their hair. The company values Love, Joy, Courage, Responsibility, and Trust, fostering an inclusive and diverse environment. Madison Reed is committed to raising the bar in the $50 billion hair care industry through product innovation, technology, and a deep dedication to the client experience.