General Manager - Jared Jewelers - Federal Highway

At Jared, we know that jewelry is more than a ring or pendant no matter how sparkling and brilliant. Which is why we empower every one of our jewelry consultants with the innovation, training, and resources to help our customers Celebrate Life and Express Love in new and engaging ways. Jared is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™.

About the role

The General Manager is the architect of the store culture, customer experience, and business performance. This leader owns the total store experience – balancing luxury service, operational excellence, talent development, and strategic business leadership. The General Manager creates an environment where customers feel celebrated, team members feel inspired, and performance expectations are consistently elevated. You don’t just lead a store – you build a destination experience powered by people, culture, and meaningful moments.

Responsibilities

• Own total store performance including sales, profitability, operations, and customer experience
• Analyze trends, identify opportunities, and activate strategies that improve performance
• Protect profitability through payroll, inventory, compliance, and operational discipline
• Ensure consistent execution of visual standards, launches, and promotional priorities
• Create a culture centered around luxury service, relationship-building, and customer confidence
• Ensure every touchpoint reflects Jared’s elevated brand standards
• Set expectations for appointment culture, clienteling, follow-up, and personalized selling experiences
• Inspire high-performance behaviors through floor presence and visible leadership
• Recruit, develop, and retain high-performing talent
• Create a coaching culture rooted in accountability, recognition, and growth
• Develop future leaders through intentional feedback and development planning
• Foster an inclusive, People First environment where diverse perspectives are valued
• Help customers Celebrate life’s most meaningful moments through exceptional experiences
• Build customer confidence through expert guidance and relationship-based service
• Build emotional connections through storytelling, personalization, and trust

Requirements

• 3+ years retail sales experience, or 2+ years sales experience with 1+ year of management experience required
• Specialty retail and/or jewelry experience preferred
• Proven ability to lead a team to results through coaching, accountability, and execution
• Strong communication, leadership, analytical, and organizational skills
• Ability to prioritize, resolve conflict, and drive results in a dynamic environment
• Commitment to operating with professionalism, integrity, and confidentiality where required

Schedule

Flexible to business needs, including evenings, weekends, and holidays. Typical schedules target five days/40 hours, with additional time during peak seasons.

Benefits

• Base pay plus commission on sales
• Medical, dental, vision, and prescription insurance (full-time team members)
• 401(k)
• Paid Time Off (full-time and part-time team members)
• Paid holidays (full-time team members)
• Tuition reimbursement, including DCA courses (based on position)
• Training and career development (Associate Training System, Management Training System, District Manager in Training, and more)
• Merchandise discounts
• Incentive trips and contests