General Manager III Store 4337 Santa Fe NM

About the Role

This position is responsible for managing overall store performance, including sales goals, service objectives, and team development. The General Manager will lead a team of 10-20 members in a fast-paced retail environment while fostering strong relationships with both DIY and Professional Customers.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships and sales, including building and holding the team accountable to executing Customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
• Ensure execution of all inventory and operational standards.
• Coach all Team Members to deliver on Customer expectations (DIY and Professional).
• Perform manager-on-duty responsibilities, including touch base/coaching, floor/phone management, task assignment and completion, safety, and open/close duties.
• Lead change management initiatives.
• Embrace diversity and foster a respectful environment for both Customers and Team Members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist District/Region in other functions as requested.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE-ready equivalent.
• Ability to execute and train project and product quality recommendations.
• Advanced parts lookup and sourcing from multiple places, including special order, FDO, and second source.
• Ability to execute and train all store operational processes, procedures, and testing/diagnostic equipment for DIY services.
• Ability to execute and train inventory systems and store equipment.
• Ability to execute and train POS and Parts lookup systems.
• Ability to review and analyze P&L statements.
• Ability to recruit, select, hire, and develop quality Team Members.
• Ability to build and grow relationships with Professional Customers.

Requirements

• Working knowledge of automotive systems preferred.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers, and upper management.
• Proficient in Microsoft software (Word, Excel required; PowerPoint preferred).
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, such as profit and loss statements (P&L).
• Hold others accountable, inspect work quality, and provide inspiring feedback.
• Ability to work a flexible schedule, including days, evenings, and weekends as needed.

Qualifications

• High school diploma or GED required; Bachelor’s degree in business or a related area preferred.
• Must have a valid driver's license.
• ASE Certification preferred but not required.
• 2-3 years of experience managing a team of 10-20 members in a fast-paced and highly dynamic retail environment.
• Successful experience managing profitability; proven financial and business acumen.

Physical Demands

• Predominantly walking or standing during work hours.
• Ability to talk, hear, and use hands/fingers to handle or feel.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily working inside, with occasional outdoor exposure to weather conditions for tasks such as battery and wiper blade installation.
• Occasionally exposed to moving mechanical parts, high/precarious places, toxic/caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.

Pay

Position is eligible for sales commission based on individual or store performance.