General Manager II - Store 9399 - Mount Dora, FL

About the Role

A General Manager is responsible for inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions. The role requires understanding of store systems, automotive systems, parts knowledge, and the ability to troubleshoot and assist DIY customers. It involves developing and maintaining professional customer relationships, achieving financial metrics, and ensuring service and appearance standards.

This is an exempt position requiring a minimum of 50-55 hours per week (excluding meal breaks). The typical schedule is 5-6 days a week, with 11-hour shifts including rotating nights and weekends, plus an hour for lunch. Additional hours may be required based on business needs.

Responsibilities

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow professional customer relationships and sales, including team accountability for customer action plans
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members
• Ensure execution of all inventory and operational standards
• Coach team members to meet customer expectations (DIY and professional)
• Handle manager-on-duty responsibilities (coaching, floor/phone management, task assignment, safety, open/close duties)
• Lead change management initiatives
• Foster a respectful and diverse environment for customers and team members

Secondary Responsibilities

• Provide DIY services such as battery installation, testing, and wiper installation
• Assist district/region with additional functions as requested

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or equivalent
• Proficiency in executing and training project and product quality recommendations
• Advanced parts lookup and sourcing from multiple channels (special order, FDO, second source, etc.)
• Ability to execute and train on store operational processes, testing, and diagnostic equipment for DIY services
• Proficiency in inventory systems, store equipment, POS, and parts lookup systems
• Ability to review and analyze profit and loss (P&L) statements
• Strong recruitment, selection, hiring, and development skills for team members
• Ability to build and grow relationships with professional customers

Requirements

• Working knowledge of automotive systems (preferred)
• Fluency in English (written and spoken); Spanish is a plus
• Effective communication and relationship-building with customers, peers, and upper management
• Proficiency in Microsoft Office (Word, Excel required; PowerPoint preferred)
• Ability to calculate figures such as discounts, percentages, and gross profit
• Ability to review and analyze business reports (e.g., P&L statements)
• Strong leadership skills, including holding others accountable and providing inspiring feedback
• Flexibility to work varied days, evenings, and weekends as needed

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, dynamic retail environment
• Proven experience managing profitability and financial acumen
• High school diploma or GED required; Bachelor’s degree in business or related field preferred
• Valid driver’s license required
• ASE certification preferred but not required

Physical Demands

The role involves predominantly walking or standing. Essential functions include:

• Talking, hearing, and using hands/fingers to handle or feel
• Reaching with hands and arms, climbing or balancing, and stooping, kneeling, crouching, or crawling
• Frequently lifting and/or moving up to 50 pounds; occasionally lifting and/or moving up to 100 pounds
• Specific vision abilities: close vision, distance vision, color vision, depth perception, and ability to adjust focus

Work Environment

The role is primarily indoors but may require occasional outdoor tasks (e.g., installing batteries or wiper blades) in various weather conditions. The environment may expose the employee to:

• Moving mechanical parts
• High, precarious places
• Toxic or caustic chemicals
• Risk of electrical shock or explosives
• Vibration

The noise level is usually moderate.

Pay

Position is eligible for sales commission based on individual or store performance.

Schedule

• 5-6 days per week, 11-hour shifts (including rotating nights and weekends)
• 1-hour lunch break
• Additional hours may be required based on business needs