General Manager II - Store 8537 West Allis WI

About the Role

A General Manager must be committed to inspiring our team, helping our customers succeed, and growing our business with integrity. This professional‑level sales and management position supports functions on both sides of the business, requiring understanding of store systems, automotive systems, and parts knowledge, as well as the ability to identify, troubleshoot, and assist DIY projects. The GM is responsible for developing and maintaining professional customer relationships and program growth, achieving financial metrics, and maintaining service and appearance standards. The position is exempt and requires a minimum of 50‑55 hours per week (excluding meal breaks).

Primary Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, building and holding the team accountable to customer action plans.
• Selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach all team members to deliver on customer expectations (DIY and professional).
• Manager‑on‑duty responsibilities: touch‑base/coaching, floor/phone management, task assignment and completion, safety, open/close duties.
• Lead change management initiatives.
• Embrace diversity and foster a respectful environment for both customers and team members.

Secondary Responsibilities

• Provide DIY service including battery installation, testing, wiper installation, etc.
• Assist district/region in other functions upon request.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE‑ready equivalent.
• Ability to execute and train project and product quality recommendations.
• Advanced parts lookup and sourcing.
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing/diagnostic equipment for DIY services.
• Ability to execute and train inventory systems and store equipment.
• Ability to execute and train POS and parts lookup systems.
• Ability to review and analyze P&L statements.
• Ability to recruit, select, hire, and develop quality team members.
• Ability to build and grow relationships with professional customers.

Essential Skills

• Working knowledge of automotive systems (preferred).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and upper management.
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred).
• Calculate figures such as discounts, percentages, sales increases, and gross‑profit percent.
• Review and analyze business reports, such as profit‑and‑loss statements (P&L).
• Hold others accountable, inspect work quality, and give feedback in an inspiring way.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

• 2‑3 years of experience managing a team of 10‑20 members in a fast‑paced, highly dynamic retail environment.
• Successful experience managing profitability with proven financial and business acumen.

Education

High school diploma or GED required; Bachelor’s degree in business or a related area preferred.

Certificates, Licenses, Registrations

Valid driver’s license required; ASE certification preferred but not required.

Physical Demands

The role involves predominantly walking or standing, frequent talking and hearing, and using hands and fingers to handle or feel objects. Employees must be able to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 50 lb and occasionally lift up to 100 lb. Vision requirements include close, distance, color, depth perception, and focus adjustment.

Work Environment

Primarily an indoor environment, with occasional outdoor work exposing the employee to weather conditions while installing batteries or wiper blades. The employee may also be exposed to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical shock risk, explosives, and vibration. Noise level is usually moderate.

Pay

Position is eligible for sales commission based on individual or store performance.

Schedule

Minimum of 50‑55 hours per week (excluding meal breaks). The average schedule is 5‑6 days a week, 11‑hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. General Managers work a schedule based on the needs of the business.