General Manager II - Store 8452 - Freeport, FL

About the Role

A General Manager is responsible for inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions. The role requires a strong understanding of store systems, automotive systems, and parts knowledge, with the ability to troubleshoot and assist DIY customers. General Managers develop and maintain professional customer relationships while achieving financial metrics and maintaining service and operational standards.

This is an exempt position requiring a minimum of 50-55 hours per week (excluding meal breaks). The typical schedule is 5-6 days per week, with 11-hour shifts including rotating nights and weekends, plus an hour for lunch. Additional hours may be required based on business needs, staffing, and sales targets.

Responsibilities

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow professional customer relationships and sales, including team accountability for executing customer action plans
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members
• Ensure execution of all inventory and operational standards
• Coach team members to deliver on customer expectations (DIY and professional)
• Handle manager-on-duty responsibilities, including coaching, floor/phone management, task assignment, safety, and open/close duties
• Lead change management initiatives
• Foster a respectful and diverse environment for customers and team members

Secondary Responsibilities

• Provide DIY services such as battery installation, testing, and wiper installation
• Assist district/region with additional functions as requested

Success Factors

• Friendly and effective communication
• Ability to locate and stock parts efficiently
• Strong safety knowledge and skills
• Ability to become ASE P2 certified or equivalent
• Proficiency in executing and training on project and product quality recommendations
• Advanced parts lookup and sourcing from multiple channels (special order, FDO, second source, etc.)
• Ability to execute and train on store operational processes, testing, and diagnostic equipment for DIY services
• Proficiency in inventory systems, store equipment, POS, and parts lookup systems
• Ability to review and analyze profit and loss (P&L) statements
• Strong recruitment, hiring, and development skills for quality team members
• Ability to build and grow relationships with professional customers

Requirements

• Working knowledge of automotive systems (preferred)
• Fluency in English (Spanish a plus); strong communication and relationship-building skills
• Proficiency in Microsoft Office (Word, Excel required; PowerPoint preferred)
• Ability to calculate figures such as discounts, percentages, and gross profit percentages
• Ability to review and analyze business reports, including P&L statements
• Strong leadership skills, including holding others accountable and providing inspiring feedback
• Flexibility to work varied days, evenings, and weekends as needed

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, dynamic retail environment
• Proven experience managing profitability and demonstrated financial/business acumen
• High school diploma or GED required; Bachelor’s degree in business or related field preferred
• Valid driver’s license required
• ASE certification preferred but not required

Physical Demands

The role requires predominantly walking or standing. Essential functions include:

• Talking, hearing, and using hands/fingers to handle or feel
• Reaching with hands and arms; climbing or balancing; stooping, kneeling, crouching, or crawling
• Frequently lifting and/or moving up to 50 pounds; occasionally lifting and/or moving up to 100 pounds
• Specific vision abilities: close vision, distance vision, color vision, depth perception, and ability to adjust focus

Work Environment

The work environment includes both indoor and occasional outdoor tasks, such as installing batteries and wiper blades, with exposure to various weather conditions. Additional environmental factors may include:

• Moving mechanical parts
• High, precarious places
• Toxic or caustic chemicals
• Risk of electrical shock or explosives
• Vibration
• Moderate noise levels

Pay

Position is eligible for sales commission based on individual or store performance.