General Manager I - Store 7817 Tyrone, PA

About the Role

A General Manager must be committed to inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions. The role requires understanding of store systems, automotive systems, parts knowledge, and the ability to assist DIY customers with troubleshooting and projects. General Managers are responsible for developing and maintaining professional customer relationships, achieving financial metrics, and maintaining service and appearance standards.

This is an exempt position requiring a minimum of 50-55 hours per week (excluding meal breaks). The average schedule is 5-6 days a week, with 11-hour shifts, including rotating nights and weekends, and a one-hour lunch break. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands.

Responsibilities

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow professional customer relationships and sales, including building and holding the team accountable to executing customer action plans
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members
• Ensure execution of all inventory and operational standards
• Coach all team members to deliver on customer expectations (DIY and professional)
• Handle manager-on-duty responsibilities, including touch base/coaching, floor/phone management, task assignment and completion, safety, and open/close duties
• Lead change management initiatives
• Embrace diversity and foster a respectful environment for both customers and team members

Secondary Responsibilities

• Provide DIY services, including battery installation, testing, and wiper installation
• Assist district/region in other functions upon request

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE-ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from numerous places, including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and parts lookup systems
• Ability to review and analyze P&L statements
• Ability to recruit, select, hire, and develop quality team members
• Ability to build and grow relationships with professional customers

Requirements

• Working knowledge of automotive systems preferred
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and upper management
• Proficient use of Microsoft software (Word, Excel required; PowerPoint preferred)
• Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages
• Ability to review and analyze business reports, such as profit and loss statements (P&L)
• Ability to hold others accountable, inspect work quality, and provide feedback in an inspiring manner
• Willingness to work a variety of days, evenings, and weekends as needed

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or general education degree (GED); Bachelor’s degree in business or a related area preferred
• Valid driver’s license
• ASE certification preferred but not required

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job, with or without reasonable accommodation.

• Predominantly walking or standing during work hours
• Ability to talk and hear, and use hands and fingers to handle or feel
• Reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.

• Primarily working inside, with occasional outdoor exposure to various weather conditions while performing tasks such as installing batteries and wiper blades
• Occasional exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration
• Moderate noise level in the work environment