General Manager I - Store 6778 - Kissimmee, FL

About the Role

A General Manager must be committed to inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions, requiring knowledge of store systems, automotive systems, and parts. The role involves troubleshooting and assisting DIY customers, developing professional customer relationships, and driving program growth. The position is exempt and typically requires 50-55 hours per week, including rotating nights, weekends, and 11-hour shifts (5-6 days per week). Additional hours may be required based on business needs.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, including team accountability for customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach team members to deliver on customer expectations (DIY and professional).
• Perform manager-on-duty responsibilities, including coaching, floor/phone management, task assignment, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful and diverse environment for customers and team members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist with district/region functions as requested.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or equivalent.
• Proficiency in executing and training project and product quality recommendations.
• Advanced parts lookup and sourcing from multiple channels (special order, FDO, second source, etc.).
• Ability to execute and train on store operational processes, testing, and diagnostic equipment for DIY services.
• Proficiency in inventory systems, store equipment, POS, and parts lookup systems.
• Ability to review and analyze P&L statements.
• Strong recruitment, hiring, and team development skills.
• Ability to build and grow relationships with professional customers.

Requirements

• Working knowledge of automotive systems (preferred).
• Fluency in English (written and spoken); Spanish is a plus.
• Effective communication and relationship-building with customers, peers, and upper management.
• Proficiency in Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, such as P&L statements.
• Strong accountability, feedback, and coaching skills.
• Willingness to work varied shifts, including evenings and weekends.

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, dynamic retail environment.
• Proven experience managing profitability and financial acumen.
• High school diploma or GED required; Bachelor’s degree in business or related field preferred.
• Valid driver’s license.
• ASE Certification preferred but not required.

Physical Demands

• Predominantly walking or standing during shifts.
• Ability to talk, hear, and use hands/fingers to handle or feel objects.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds.
• Specific vision abilities include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily indoors, with occasional outdoor tasks (e.g., battery and wiper blade installation).
• Exposure to various weather conditions, moving mechanical parts, high places, toxic/caustic chemicals, electrical shock risks, and vibration.
• Moderate noise levels in the work environment.