General Manager I - Store 6555 - Sylva, NC

About the Role

A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. This professional-level sales and management position supports functions on both sides of the business, requiring understanding of store systems, automotive systems, and parts knowledge. The role involves identifying, troubleshooting, and assisting with DIY projects, developing and maintaining Professional Customer relationships, and ensuring program growth. The position is exempt and requires a minimum of 50-55 hours per week, with an average schedule of 5-6 days a week, 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be necessary based on business needs.

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including executing Customer action plans
• Selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach Team Members to meet Customer expectations (DIY and Professional)
• Manager on duty responsibilities: touch base/coaching, floor/phone management, task assignment and completion, safety, and open/close duties
• Lead change management
• Embrace diversity and foster a respectful environment for Customers and Team Members
• Provide DIY services, including battery installation, testing, and wiper installation
• Assist District/Region in other functions as requested

Qualifications

• Working knowledge of automotive systems preferred
• Proficiency in speaking and writing English (Spanish a plus)
• Effective communication and relationship-building skills with Customers, peers, and upper management
• Proficiency in Microsoft software (Word, Excel required; PowerPoint preferred)
• Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, including P&L statements
• Ability to hold others accountable, inspect work quality, and provide inspiring feedback
• Flexibility to work various days, evenings, and weekends as needed

Skills

• Friendly communication
• Parts lookup and sourcing from various channels
• Execution and training of store operational processes, testing, and diagnostic equipment for DIY services
• Execution and training of inventory systems and store equipment
• Execution and training of POS and Parts lookup systems
• Recruitment, selection, hiring, and development of quality Team Members
• Building and growing relationships with Professional Customers

Prior Experience

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, dynamic retail environment
• Successful experience managing profitability with proven financial and business acumen

Education and Certifications

• High school diploma or GED required; Bachelor’s degree in business or related field preferred
• Valid driver's license required
• ASE Certification preferred but not required

Physical Demands

The employee will predominantly walk or stand, requiring the ability to talk, hear, use hands and fingers, reach, climb, balance, stoop, kneel, crouch, or crawl. Frequent lifting/moving up to 50 pounds and occasional lifting/moving up to 100 pounds is necessary. Specific vision abilities include close vision, distance vision, color vision, depth perception, and focus adjustment.

Work Environment

The employee primarily works indoors but may occasionally work outdoors in various weather conditions. Exposure to moving mechanical parts, high places, chemicals, electrical risks, explosives, and vibration is possible. The noise level is usually moderate.