General Manager I - Store 6374 Buffalo, NY

About the Role

A General Manager must be committed to inspiring our team, helping our customers succeed, and growing our business with integrity. This professional-level sales and management position supports both retail and professional customer functions. The role requires understanding of store systems, automotive systems, parts knowledge, and the ability to identify, troubleshoot, and assist DIY customers. It also involves developing and maintaining professional customer relationships and driving program growth while achieving financial metrics and maintaining service and appearance standards.

This is an exempt position requiring a minimum of 50-55 hours per week (excluding meal breaks). The average schedule is 5-6 days a week, with 11-hour shifts including rotating nights and weekends, plus an hour for lunch. Additional hours may be required based on business needs.

Responsibilities

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow professional customer relationships and sales, including building and holding the team accountable to executing customer action plans
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members
• Ensure execution of all inventory and operational standards
• Coach all team members to deliver on customer expectations (DIY and professional)
• Handle manager-on-duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
• Lead change management initiatives
• Foster a respectful environment for both customers and team members

Secondary Responsibilities

• Provide DIY services including battery installation, testing, and wiper installation
• Assist district/region in other functions as requested

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE-ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing from multiple places (e.g., special order, FDO, second source)
• Ability to execute and train all store operational processes, procedures, and testing/diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and parts lookup systems
• Ability to review and analyze P&L statements
• Ability to recruit, select, hire, and develop quality team members
• Ability to build and grow relationships with professional customers

Requirements

• Working knowledge of automotive systems (preferred)
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and upper management
• Proficiency in Microsoft software (Word, Excel required; PowerPoint preferred)
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentages
• Ability to review and analyze business reports, including profit and loss statements (P&L)
• Ability to hold others accountable, inspect work quality, and provide inspiring feedback
• Willingness to work a variety of days, evenings, and weekends as needed

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or GED (Bachelor’s degree in business or a related area preferred)
• Valid driver’s license
• ASE certification (preferred but not required)

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job, with or without reasonable accommodation.

• Predominantly walking or standing during work hours
• Ability to talk, hear, and use hands/fingers to handle or feel
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job, with or without reasonable accommodation.

• Primarily working indoors, with occasional outdoor exposure to various weather conditions (e.g., installing batteries and wiper blades)
• Occasional exposure to moving mechanical parts, high/precarious places, toxic/caustic chemicals, risk of electrical shock, explosives, and vibration
• Moderate noise level in the work environment

Pay

The good faith estimate for this role is between $67,600.00 USD and $79,400.00 USD salary for a new team member. The rate offered depends on geographic location, experience in retail, automotive knowledge, education, leadership roles, and other relevant skillsets, including shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the well-being of team members and their families. Learn more about our benefits.