General Manager I

Responsibilities

• Leads and drives corporate culture and initiatives through hands-on interactions with all associates.
• Delights and responds to customer inquiries and serves as the point of contact for customer relations for multi-customers from multi-disciplines.
• Ensures effective procedures are documented and are in place for all aspects of the operations.
• Creates, coordinates and reports on business metrics (KPI’s) applicable to the operation and fulfills customer and internal requirements.
• Authoring and publishing monthly operations statements to our customer's point of contact, summarizing ODW’s performance in regards to SCOPE and customer requirements.
• Aids in the business development process in RFQ responses, including solution concepts and design.
• Manages, coordinates, and implements cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality.
• Reviews current material handling methods and supports operational reviews of enhancements.
• Conducts operational audits and presents findings/recommendations as required.
• Maximizes productivity, quality, and service throughout operations by utilizing best practice techniques in the areas of facilities layout, methods, material handling concepts, technological enhancements, and measurements.
• Provides senior management with information and recommendations to make effective decisions regarding the optimum utilization of people, materials, equipment and facilities.
• Captures and implements best practices and implements them system-wide.
• Leads and assists in all types of account projects, including start-ups, transfers, and improvements.
• Creates, coordinates, monitors and measures business plan objectives vs. actual results and reports to Senior Management and/or clients as required.
• Leads and implements technology enhancements as required.

Qualifications

• Three years of management/supervisory experience, preferably in a large, high-volume environment.
• Bachelor’s degree in Logistics, Industrial Engineering or related operations discipline. Advanced degree preferred.
• Must be able to assume leadership role in a fast-paced, team-oriented environment dedicated to delighting the customer and achieving safety, quality, and productivity goals.
• Must be able to handle multiple priorities and meet deadlines.
• Must possess excellent verbal, written, and interpersonal skills.
• Proficiency in MS Office Suite products.
• Must be hands-on and have previous experience with staff development, facility layout, inventory management, and P&L for a large operation.
• Must be able to learn software programs quickly, with previous RF experience.
• Establish and implement operational procedures for all distribution activities and for start-up operations - ISO experience a plus.
• AIB experience - FDA/ODA/DEA experience a plus.
• Strong analytical abilities coupled with superior team-building skills.
• Excellent organizational skills and the ability to prioritize.
• Experience with multi-shift operations.
• Must possess a high energy level and the drive to implement change.
• Prior planning experience, including budgets, manning, equipment, and facilities.
• Must practice confidentiality as required.