General Manager - Home Services
About the Role
Legacy Service Partners (LSP) is building a pipeline of General Managers for its growing portfolio of home services brands across the country. Several companies are currently under LOI, and LSP is looking ahead to identify strong leaders for current and upcoming GM opportunities. As a GM within LSP, you'll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business — with the backing and resources of a national platform.
Why You’ll Want to Work Here
Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
Performance pay directly tied to results – You deliver for us, we deliver for you
Benefits you will use – Full medical, dental, and vision packages including fully employer-paid options
Secure your financial future – 401(k) with company match
We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
Speed and scale – Work with a company that operates at the speed of a startup with the investment backing of an institutional investor
Key Responsibilities
Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives
Own the local P&L and manage overall financial performance of the brand
Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing
Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls
Work closely with platform-level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management
Foster a culture of continuous improvement by leading and developing high-performance teams and improving effectiveness throughout the organization
Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees
Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction
Ensure compliance with all relevant regulations, industry standards, and safety protocols
Qualifications
5+ years of proven experience in an operational leadership role, preferably within the home service industry or a related field
Knowledge of the home service industry and related regulatory requirements
Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally
Exceptional leadership and team-building skills, with the ability to motivate and inspire others
Strong financial management skills, including budgeting and financial analysis
Demonstrated ability to make sound decisions under pressure and navigate complex situations
Proficiency in using technology and software systems to drive operational efficiencies
Preferred Qualifications
Prior experience in HVAC, plumbing, and electrical residential services strongly preferred
Knowledge of ServiceTitan is a plus
Interpersonal Qualifications
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships
Exceptional problem-solving and conflict resolution abilities to improve things both big and small
Highly organized, ability to act quickly while still having attention to detail
Hold yourself to a higher standard and exhibit a high level of integrity
About Us
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we’re growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.
Legacy Service Partners is an Equal Opportunity Employer
We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.