General Manager - Gordon Ramsay Burger (Planet Hollywood LV)

About the role

Responsible for the day-to-day operations of the outlet, including employee relations and developing and implementing objectives in accordance with budgetary and service requirements.

Responsibilities

• Maintains high levels of customer satisfaction by building relationships with guests through table touches, greetings, or warm farewells, and encourages employees to do the same.
• Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools.
• Uses tools such as Avero to analyze business trends and employee performance.
• Develops ideas to maximize revenue and/or reduce expenses in conjunction with the Food and Beverage Operations Director, outlining goals and objectives.
• Ensures the restaurant and/or bar comply with Health Department Regulations and Standards, maintaining the “A” grade.
• Maximizes employee morale by leading by example in demonstrating Spotlight 5 behaviors to both guests and employees, providing tools, guidance, and support for world-class guest service.
• Conducts individual and team QIT, CIP’s, EOS/SFS, Step 1, and Buzz sessions, using the Harrah's coaching cycle for positive and corrective feedback.
• Follows and enhances departmental and restaurant-specific policies, procedures, and sequence of service.
• Performs additional duties as requested by the Food and Beverage Director.

Requirements

• Positive and professional interaction with all casino/hotel departments.
• Excellent communication and facilitation skills.
• Assists co-workers as needed.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• High school diploma or equivalent required; college degree preferred.
• Minimum five years of high-volume Food and Beverage experience.
• Minimum three years of supervisory experience.
• Congenial with a neat, professional appearance and good personal hygiene.
• Reliable and conscientious.
• Ability to interact (in English) with guests, co-workers, and supervisory staff.
• Accuracy and detail-oriented.
• Strong interpersonal and communication skills.
• Ability to act quickly and exercise good judgment under pressure or conflict.
• Knowledge of current PC software, including word processing and spreadsheets.
• Proficiency in Point of Sales systems (e.g., Micros, Infogenesis).
• Knowledge of Health Department Rules and Regulations.

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, and various restaurants including Gordon Ramsay BurGR.