General Manager - General Manager - Hampton Inn Dulles Cascades

About the Role

B. F. Saul Company Hospitality Group, a subsidiary of the largest private real estate company in the Washington, D.C. area with over 130 years of operation, is seeking an accomplished General Manager to oversee daily operations at the Hampton Inn Dulles Cascades hotel in Sterling, Virginia. This position oversees the overall management and operation of the hotel, using leadership skills to drive revenue, maximize profit, and ensure quality through effective management of assigned staff to achieve financial results, guest satisfaction, and positive team member relations.

Responsibilities

• Personally delivers exceptional guest service: accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys; communicates guest feedback to hotel staff and addresses trends/issues in a timely manner; encourages and collaborates with hotel team to set an example of expected guest service; personally follows up on all guest inquiries, issues and concerns to ensure high standards of quality and service are maintained
• Sales: actively participates in hotel sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships; maintains positive community presence by attending Chamber and CVB meetings and events, establishing relationships with area hotels, schools, universities, and other community organizations; responsible for maintaining accurate weekly, monthly and annual budgets, forecasts and business plans in collaboration with sales team; works with Revenue Manager and Sales Team to implement sales strategies and business mix to achieve maximum revenue potential; provides direction to operations team to ensure service and quality needs of negotiated accounts and groups are met consistently
• Maximizes guest satisfaction scores: identifies potential obstacles to exemplary service; uses available tools and knowledge to implement ideas to maximize guest satisfaction scores; communicates results from guest satisfaction surveys with hotel team and addresses needs and trends; responds to guest concerns arising from surveys when necessary; works with hotel team to maintain guest satisfaction scores within brand-acceptable range
• Financial responsibility: manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability; responsible for reviewing/releasing payroll and ensuring effective labor management; utilizes procurement system effectively and adheres to approved vendor network for purchasing; responsible for preparation and management of hotel budget and ongoing forecasting efforts; communicates financial forecasts via weekly reporting and critiques month end financial results; shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly; reviews A/R and A/P with emphasis on following accounting procedures; manages and maintains company assets to stay within budget guidelines and prolong the life of company resources
• Training and development: responsible for assisting with ongoing training and development of hotel team members and maintaining all necessary training records; ensures new hire training process effectively prepares new team members; analyzes current training programs and adjusts as needed; implements new training initiatives in a timely manner; utilizes training resources effectively and ensures all training requirements are met
• People management: responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team; prepares and conducts annual team member reviews in a timely manner; addresses performance issues accordingly and takes appropriate corrective action; motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing team members; effectively addresses areas for improvement determined by annual Team Member Opinion Survey and communicates results to hotel staff; ensures annual team member turnover falls within acceptable guidelines and reacts to turnover concerns
• Self/workload management: responsible for effective self/workload management and adjusting work schedule as dictated by business needs; provides guidance and assistance to hotel team members and leadership team to ensure workloads are appropriate and managed effectively; demonstrates clear written and verbal skills; promotes productive, professional and collaborative work environment; plays active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs
• Safety/risk management: leads and participates in monthly Safety Committee Meetings; assists in conducting routine inspections of hotel operation/building to maintain standards of brand, local, state and federal regulations; ensures clean and safe work environment; handles all guest and team member accidents/incidents in timely and effective manner following company policy; completes incident reports and follows up within appropriate time frame; assists in promoting corporate safety programs and initiatives

Requirements

• High school diploma or GED required
• College degree or equivalent experience required
• 3-5+ years of progressive hotel General Manager management experience required
• Must be able to manage multiple hotel and corporate priorities in a fast paced environment
• Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve

Benefits

• Health insurance
• Dental and vision insurance
• Short and long term disability
• Vacation policy
• Weekly pay
• Incentive eligible
• 401(k) retirement program
• Paid life insurance
• Tuition reimbursement
• Leaders of the Month/Year program
• Annual performance appraisals and wage increase opportunities
• Annual team member banquets
• Annual team member engagement survey
• Discounted room rates for team members, family and friends

Pay

$90,000 - $100,000 a year. The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.