General Manager (Freight Forwarding / Customs Brokerage)

We need to output HTML fragment with sections: About the role? Actually we have "Who We Are", "POSITION SUMMARY", "DUTIES & RESPONSIBILITIES", "BENCHMARKS FOR MEASURING SUCCESS", "SKILLS & QUALIFICATIONS", "OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS". Also maybe "Benefits", "Pay", "Schedule" only if present. The posting includes salary note but no actual salary range; it says "Please note that the salary range referenced is a general guideline only." No actual numbers, so we should NOT create Pay section. Benefits not mentioned. Schedule not mentioned. So we omit those. We need headings: use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). But we can adapt headings to match content: "Who We Are" maybe "About the company"? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are examples; we can use appropriate headings like "About Mohawk Global", "Position Summary", "Responsibilities", "Benchmarks for Measuring Success", "Skills and Qualifications", "Work Environment". Must not repeat job title as heading. Also not include Job ID etc. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip the EEO statement at end, also the "Mohawk Global is an equal opportunity employer..." lines. Also remove "Please note that the salary range referenced is a general guideline only..."? That's about salary but no actual range; we might keep it as prose? It's not a substantive detail about the job; it's a disclaimer. Might be considered boilerplate? It's about salary guideline; but we are not including Pay section anyway. Could keep as a short paragraph under maybe "About the role"? But it's not about role. Probably better to drop it as it's not substantive job info. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This salary disclaimer is not exactly those categories but could be considered boilerplate. Safer to drop it. We need to keep "Who We Are" content, "POSITION SUMMARY", "DUTIES & RESPONSIBILITIES", "BENCHMARKS FOR MEASURING SUCCESS", "SKILLS & QUALIFICATIONS", "OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS". Also maybe "Required Qualifications" and "Preferred Qualifications" are under SKILLS & QUALIFICATIONS. We need to format lists: DUTIES & RESPONSIBILITIES is a list of duties; we should output

  • each duty. Similarly BENCHMARKS list. SKILLS & QUALIFICATIONS includes subcategories: Technical Skills, Business Skills, Leadership Skills, Required Qualifications, Preferred Qualifications. Could treat each as a list. We need to preserve all substantive info; not invent or summarize away detail. So we must keep each bullet exactly as in text. Let's extract sections. Who We Are: "Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here . We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!" We need to remove the "please click here" and "see what ... here:" maybe those are links; but we can keep the text but remove the link instructions? The instruction: remove boilerplate, duplicated lines, and application instructions. Those are not boilerplate but are promotional. Might keep but remove the "please click here" and "see ... here:" as they are not substantive? Might be considered navigation. Safer to keep the sentences but drop the link prompts. Could keep: "To learn more about our core values and what makes us truly unique in our industry," and "see what our greatest assets, our people, have to say about us:" but without the link. Might be okay. We'll keep the prose as is but remove the click here and see ... here: maybe just keep the sentences without the link text. POSITION SUMMARY: The paragraph. DUTIES & RESPONSIBILITIES: list of duties each starting with a verb. We'll extract each sentence as a bullet. Let's list them: - Build and maintain strong client, supplier, and agent relationships that support retention and growth. - Foster a white-glove, solutions-oriented service culture across all branch teams. - Ensure customer needs are addressed with urgency, professionalism, and accountability. - Partner with Sales and operational leaders to strengthen customer relationships and support business development. - Lead all branch operations to ensure service excellence, compliance, and operational efficiency. - Drive adherence to regulatory requirements, corporate initiatives, and Center of Excellence standards. - Develop and execute branch growth, pricing, and operational strategies aligned with business objectives. - Promote continuous improvement, accountability, and process consistency across the branch. - Resolve complex operational, customer, compliance, and employee issues. - Identify root causes and implement sustainable solutions that improve branch performance. - Support teams through high-impact or time-sensitive situations while mitigating risk. - Anticipate challenges and proactively implement strategies to prevent service disruptions. - Partner with Sales, Compliance, Centers of Excellence, and corporate leadership to achieve branch goals. - Align branch priorities and resources with company strategies and customer needs. - Communicate performance expectations, business objectives, and organizational initiatives clearly. - Represent the branch in leadership forums, customer meetings, and company-wide programs. - Own branch P&L performance, profitability, and financial results. - Oversee pricing, quoting, billing, file reviews, and financial controls. - Monitor branch performance metrics and drive revenue, margin, and cost-management initiatives. - Ensure timely billing, operational accuracy, and compliance with financial standards. - Lead, coach, and develop branch leaders and team members to achieve business objectives. - Foster an engaging, high-performance culture aligned with Mohawk Global values. - Drive talent development, succession planning, and leadership pipeline growth. - Execute People & Culture initiatives while reinforcing accountability, collaboration, and employee engagement. - Perform other duties as assigned BENCHMARKS FOR MEASURING SUCCESS: list: - Achieves or exceeds branch net income and profitability targets. - Delivers year-over-year revenue and margin growth. - Maintains strong customer retention and service performance. - Ensures compliance, billing accuracy, and operational consistency. - Builds a high-performing and engaged branch team. - Develops a strong leadership pipeline through coaching and succession planning. - Drives branch growth through operational excellence and strategic execution. SKILLS & QUALIFICATIONS: includes Technical Skills, Business Skills, Leadership Skills, Required Qualifications, Preferred Qualifications. We need to format as maybe subheadings? But instruction only says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings; but we could keep as

    for each major section: Skills & Qualifications maybe one heading, then inside we can have

    • for each bullet, maybe with sub-bullets? But we need to preserve all detail; we could keep the subheadings as plain text inside

      or . Simpler: treat each bullet as a list item, preserving the subcategory label as part of the bullet text. Thus we list: Technical Skills: - Advanced knowledge of international freight forwarding, customs brokerage, import, export, and domestic transportation operations. - Strong understanding of regulatory compliance requirements, including CBP, TSA, and other government agencies. - Pricing strategy, quoting, and operational performance management. - Business analytics, reporting, and operational planning. - Microsoft Office Suite and operational technology proficiency. Business Skills: - P&L management and financial analysis. - Strategic planning and business execution. - Revenue growth and margin management. - Data-driven decision making and business performance management. - Cross-functional collaboration and stakeholder management. Leadership Skills: - Team leadership, coaching, and performance management. - Talent development and succession planning. - Organizational influence and culture building. - Strategic decision-making and problem-solving. - Ability to lead effectively through change, complexity, and competing priorities. Required Qualifications: - 10+ years of international freight forwarding, customs brokerage, or related logistics experience. - 5+ years of leadership experience managing teams and operations. - Demonstrated success managing P&L performance and achieving business goals. - Strong communication, relationship-building, and leadership skills. - Proven ability to lead cross-functional teams and drive operational excellence. Preferred Qualifications: - Bachelor's degree in Business, Supply Chain, Logistics, International Business, or related field. - Experience leading multi-functional branch operations. - Advanced financial management and business planning experience. OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS: prose paragraph. We need to output as HTML fragment: use

      for each section heading. For sections that have lists, we put

      • inside. For prose,

        . We must not repeat job title as heading. Not include Job ID etc. We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does not, so omit. We need to ensure we don't include empty sections. Let's craft. Section headings: maybe "About Mohawk Global", "Position Summary", "Responsibilities", "Benchmarks for Measuring Success", "Skills and Qualifications", "Work Environment". Use

        . Now content. About Mohawk Global: we need to preserve the prose from Who We Are, minus the click here and see ... here: maybe we keep as is but remove the link prompts. Let's rewrite: "Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years; see what our greatest assets, our people, have to say about us." We removed the "please click here" and "Mohawk Global - A Great Place to Work!" maybe keep as part of sentence. Keep the essence. Now Position Summary: paragraph. Responsibilities: list. Benchmarks: list. Skills and Qualifications: list with subcategories; we can keep as list items each preceded by the subcategory label maybe as inside

        . Eg:

        Technical Skills: ...

        but then each bullet inside? Better