General Manager- Farm to Table Restaurant (FOH Manager)

About the role

The Front of House Manager oversees all front-of-house operations across the restaurant, Taverna, and coffee shop, ensuring an exceptional guest experience and efficient daily service. This role leads, develops, and supports front-of-house team members, manages service flow, and upholds high standards for hospitality, cleanliness, and performance.

Responsibilities

• Ensure a consistently high-quality guest experience through visible floor leadership
• Greet guests, build relationships, and handle escalated concerns or complaints professionally
• Maintain service standards, ensuring timely, accurate, and friendly service
• Manage reservations, seating strategies, and waitlist flow to optimize guest experience
• Hire, train, coach, and evaluate front-of-house team members
• Create staff schedules and manage labor to align with business needs
• Provide ongoing feedback, performance management, and recognition
• Foster a positive, accountable, and team-oriented culture
• Oversee daily front-of-house operations, including opening and closing procedures
• Maintain inventory and ordering of front-of-house supplies
• Ensure compliance with food safety, sanitation, and health regulations
• Maintain a clean, organized, and welcoming dining environment

Qualifications

• Education: High school diploma or equivalent
• Licensure: Food handler’s permit and alcohol service certification
• Experience: 3+ years of restaurant experience, with 1–2 years in a supervisory or management role
• Skills: Previous experience in hospitality, restaurants, customer service, or a related leadership role; demonstrated ability to lead, coach, and motivate a team; strong communication, organization, and problem-solving skills; passion for creating exceptional guest experiences; ability to prioritize effectively and remain composed in a fast-paced environment; strong judgment, accountability, and attention to detail; commitment to fostering an inclusive and collaborative team culture

Living Our Values

• Build Trust: Exhibit integrity, transparency, and compassion in every interaction. Builds strong, respectful relationships with guests, team members, and leadership. Communicates expectations clearly and follows through consistently. Creates a culture where team members feel supported, valued, and comfortable sharing feedback. Handles guest concerns and team challenges with empathy, professionalism, and sound judgment.
• Obsess Over Excellence: Have high standards and seek continuous improvement. Sets and upholds high standards for service, cleanliness, hospitality, and team performance. Leads the team by example and holds themselves and others accountable to established standards. Monitors front-of-house operations to ensure an exceptional and consistent guest experience. Provides timely coaching, feedback, and recognition to support team development. Identifies opportunities for improvement and implement solutions that elevate quality and performance.
• Lead Innovation: Lead with creativity, agility, and think bold in our approach. Identify and implement new ideas to enhance the guest experience and improve operational efficiency. Embrace new tools, technology, processes, and service strategies. Encourage team members to share ideas and participate in problem-solving. Adapt quickly to changing business needs while maintaining service standards. Use creativity and sound judgment to resolve challenges and improve day-to-day operations.
• Deepen Connections: Build strong relationships with our patients, their families, and partners in the communities we serve. Cultivate a welcoming, inclusive, and positive environment for guests and staff. Build meaningful connections with guests and create a sense of hospitality and belonging. Strengthen collaboration and communication between front-of-house and back-of-house teams. Support a team culture centered on respect, teamwork, and shared success. Represent the organization positively and help build lasting relationships within the community.