General Manager - East Coast Region

Key Responsibilities

• Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
• Interacting positively with guests promoting the features and amenities of the resort.
• Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.
• Maintaining profitability of each department.
• Evaluating cost effectiveness of all aspects of the operation.
• Developing cost savings and profit enhancing measures across the resort.
• Providing support to the executive committee and leadership group.
• Managing the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Ensuring the effective operation of the hotel through the direct supervision of the operations leadership team.
• Managing the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.
• Enforcing hotel standards, policies, and procedures are in place within the hotel departments.
• Ensuring compliance with federal, state and local laws.
• Performing other duties as assigned.

Required Qualifications

• A minimum of ten years of management experience in resorts or hotels.
• Independent and Branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food & beverage is preferred.
• A Bachelor’s degree is required.
• The candidate must have excellent communication skills, both verbal and written and good computer and budget analysis skills.
• The role requires the ability to maneuver within an ever-changing environment providing guidance and support to management and staff so that they can offer exceptional guest service and attain the budgeted goals.

Pay

Annual Salary range from $120,000 to $220,000; depending on geographic location.