General Manager - Downers Grove

About the role

At Portillo’s, we’re looking for a General Manager to lead a team in delivering satisfying food and top-notch customer service in a fun, fast-paced environment. Our people are the heart of Portillo’s, and we pride ourselves on living our core values of Family, Greatness, Energy, and Fun while creating unforgettable experiences for our guests and team members.

Responsibilities

• Drive strategic direction for Portillo’s restaurants by executing operational standards and achieving business results through people development.
• Model operational standards and execute critical behaviors to run great shifts, creating lifelong memories for guests and team members.
• Meet and exceed financial and profitability goals by managing budgets.
• Implement company policies, procedures, and strategies to ensure local and state health and food safety compliance.
• Demonstrate integrity, honesty, and restaurant knowledge while exceeding guest and team member expectations and promoting Portillo’s culture and values.
• Deliver top-notch standards of excellence and hospitality by leading, coaching, and developing team members and restaurant leaders.
• Ensure execution of all aspects of restaurant operations, including sales, profits, facilities, inventory, payroll, and scheduling.
• Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events.

Requirements

• Minimum 3 years of Restaurant General Management experience in a high-volume, fast-paced environment (preferred).
• Working knowledge of restaurant operations, including recruiting, food planning, preparation, sanitation, health standards, and security.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations, including labor and P&L responsibilities.
• Current sanitation and B.A.S.S.E.T. alcohol service training (a plus).
• Great communication skills; must be able to read, speak, and understand English to communicate with team members, managers, and guests.
• High school diploma or equivalent.
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays.

Benefits

• Participation in a discretionary bonus program based on restaurant performance.
• Annual Stock Grant (discretionary).
• Monthly technology reimbursement.
• Uniform allowance.
• Free shift meals.
• Development benefits.
• Perks and discounts—access to hundreds of discounts from movie tickets to gym memberships and more.
• Counseling and support resources through our Employee Assistance Program (EAP).
• Choice of health insurance from among three medical plans (including a PPO), two dental plans, and a vision plan.
• Paid time off.
• 401(k) with company match.
• Flexible Spending Accounts—healthcare and dependent care.
• Employee Stock Purchase Plan (Beef Stock)—eligibility after 1 year of employment with an average of at least 20 hours over a 6-month period.
• Voluntary benefits like critical illness coverage and identity theft insurance.

Pay

The pay range for this role is $80,000 - $95,000. Actual salary will depend on experience, location, and additional skills.

Schedule

Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays.