General Manager (Class A Office/Retail)

About the Role

At the heart of Columbus Circle, Deutsche Bank Center is more than 1.1 million square feet of premier office space—it is a landmark where world-class business, hospitality, retail, entertainment, and culture converge. As General Manager, you will shape the day-to-day experience and long-term performance of an exceptionally complex, high-profile asset. This role is for a seasoned commercial real estate leader who thrives at the intersection of operational excellence, financial performance, and exceptional service. You will lead a sophisticated onsite team, partner with executive stakeholders, oversee critical building operations and capital initiatives, and serve as a trusted leader to some of the property’s most important tenants and partners.

Deutsche Bank Center is managed by Related Commercial Management Company (RCMC), a subsidiary of Related Companies, which oversees prestigious office and retail spaces across Hudson Yards, Deutsche Bank Center, and 85th & 10th. The portfolio includes state-of-the-art office towers like 50 Hudson Yards, 55 Hudson Yards, and 30 Hudson Yards, home to Fortune 500 companies and global industry leaders.

Responsibilities

• Provide strategic and day-to-day leadership across building operations, engineering, capital improvements, tenant relations, vendor management, financial performance, compliance, risk management, and service delivery.
• Strategic Leadership & Building Operations:
  • Provide strategic and operational leadership for the day-to-day management of Deutsche Bank Center.
  • Establish and maintain best-in-class operating standards, policies, procedures, and protocols across all areas of property management.
  • Lead the onsite management team, fostering a culture of accountability, professionalism, collaboration, and continuous improvement.
  • Oversee building engineering, maintenance, life-safety systems, security, cleaning, common areas, tenant services, and overall physical plant performance.
  • Ensure the property consistently meets the highest standards for quality, reliability, cleanliness, presentation, and service.
  • Develop and implement proactive operating strategies that maximize building performance while minimizing tenant disruption.
  • Oversee capital improvements, infrastructure initiatives, building projects, and tenant construction activity from an operational perspective.
  • Ensure seamless coordination between building operations, leasing, construction, and tenant improvement activities.
  • Identify operational risks and opportunities and develop solutions that enhance asset performance, efficiency, and resiliency.
• Tenant Experience & Hospitality:
  • Serve as a senior point of contact for key tenants and stakeholders, cultivating trusted, long-term relationships.
  • Deliver a high-touch, hospitality-driven tenant experience consistent with the standards of a premier Related property.
  • Establish a service culture focused on responsiveness, professionalism, discretion, and accountability.
  • Anticipate tenant needs and proactively address issues before they escalate.
  • Oversee communication protocols for building operations, incidents, projects, disruptions, and other tenant-facing matters.
  • Maintain strong relationships with tenants, ownership representatives, vendors, consultants, and other stakeholders.
  • Ensure tenant concerns, service requests, and operational issues are addressed efficiently and with appropriate follow-through.
• Vendor & Service Partner Management:
  • Lead the selection, engagement, performance management, and oversight of third-party vendors and service providers.
  • Negotiate and manage vendor contracts while ensuring competitive pricing, service quality, and alignment with property objectives.
  • Establish clear service expectations, performance standards, and KPIs for key vendors.
  • Hold service providers accountable for performance and continuously evaluate opportunities to improve quality and efficiency.
  • Ensure vendors operate in accordance with property standards, contractual requirements, safety protocols, and applicable regulations.
• Financial Management & Asset Performance:
  • Lead the development and management of the property's annual operating budget, capital budget, forecasts, and long-range financial plans.
  • Monitor operating expenses, revenue, cash flow, and overall financial performance.
  • Partner closely with Asset Management, Property Controllers, Senior Accountants, and other stakeholders on financial reporting and variance analysis.
  • Identify opportunities for cost control, operational efficiencies, and value creation without compromising service or asset quality.
  • Review and approve invoices, contracts, expenditures, and financial commitments in accordance with company policies.
  • Prepare and present financial and operational performance updates to senior leadership.
  • Use financial and operational data to inform decision-making and improve overall asset performance.
• Compliance, Risk & Regulatory Oversight:
  • Ensure compliance with all applicable federal, state, and local laws, codes, regulations, and company policies.
  • Maintain strong oversight of NYC Department of Buildings requirements, permits, inspections, certifications, and compliance-related matters.
  • Partner with engineering, security, legal, and other stakeholders to proactively identify and mitigate operational and safety risks.
  • Ensure accurate and timely documentation of incidents, insurance matters, regulatory requirements, and building records.
  • Maintain a high standard of ethics, integrity, confidentiality, and professional conduct.
• Capital Projects & Tenant Construction:
  • Provide operational leadership and oversight during capital improvements, infrastructure projects, tenant fit-outs, and other major building initiatives.
  • Partner with construction and project teams to ensure projects are executed safely, efficiently, and with minimal disruption to tenants.
  • Review project plans from an operational perspective and identify potential impacts to building systems, tenant experience, and ongoing operations.
  • Ensure smooth integration of completed projects into ongoing building operations.
• Technology, Innovation & Continuous Improvement:
  • Leverage property management technology, CMMS platforms, building systems, and data to improve operational performance.
  • Evaluate processes and systems to identify opportunities for greater efficiency, transparency, and service excellence.
  • Champion continuous improvement initiatives that enhance the tenant experience and strengthen building operations.
  • Stay current on emerging trends, technologies, and best practices in commercial real estate operations.

Requirements

• Education & Experience:
  • Bachelor's degree in business, real estate, property management, engineering, or a related field preferred.
  • 10+ years of progressive experience in commercial real estate/property management with significant experience in Class A Commercial/Office/Retail setting.
  • Proven experience managing large-scale Class A, trophy, institutional-quality office assets and/or complex mixed-use properties.
  • Experience managing highly visible properties with sophisticated tenants, demanding service expectations, and multiple internal and external stakeholders.
  • Demonstrated experience leading onsite teams and third-party service providers.
  • Strong background in budgeting, forecasting, financial reporting, vendor management, capital projects, compliance, and operational planning.
  • Experience in New York City commercial real estate and familiarity with NYC building operations and regulatory requirements strongly preferred.
• Leadership & Core Competencies:
  • Executive presence with the ability to confidently represent the property and organization with senior executives, institutional stakeholders, tenants, and partners.
  • Exceptional operational leadership with the ability to manage complexity while maintaining a high level of attention to detail.
  • Hospitality mindset and a demonstrated commitment to delivering a premium tenant experience.
  • Strong financial acumen with the ability to connect operational decisions to asset performance.
  • Excellent judgment, problem-solving, and decision-making skills.
  • Proven ability to lead through complex situations, competing priorities, and high-pressure environments.
  • Exceptional communication, relationship-building, negotiation, and influencing skills.
  • Strong organizational skills and the ability to establish accountability across teams and vendors.
  • Demonstrated commitment to operational excellence, continuous improvement, and service excellence.
  • High level of integrity, discretion, professionalism, and accountability.
  • Proficiency with Yardi, CMMS platforms, Microsoft Office Suite, and other property management technologies preferred.

Pay

$160,000 - $190,000/yr + Discretionary Bonus

Benefits

• Personalized Health Care:
  • Multiple medical, dental, and vision plan options.
  • Employee Assistance Program.
• Financial Benefits:
  • Competitive salary and incentive packages.
  • Matching 401(k).
  • FSAs and HSA.
  • Employer-paid life and AD&D insurance.
  • Paid leave & disability programs.
• Social Wellness:
  • 19+ days of PTO.
  • Mental health counseling & resources.
  • Fertility, surrogacy, and adoption assistance.
  • Volunteer days and donation matching.
• Career Development:
  • Learning & training programs.
  • Tuition & certification reimbursement.
  • Internal advancement opportunities.