General Manager

About the role

The General Manager, under the leadership of the VP of Operations, is responsible for the strategic and operational leadership of all market functions, including trucking, wastewater processing, composting, and railyard operations. This role oversees the full operational lifecycle—from sales, administration, project management, service delivery, plant processing, and cross-functional coordination. The General Manager leads a team of operations managers, sales, compliance, project managers, maintenance, and administrative support staff, ensuring alignment with company goals and exceeding annual performance expectations through collaboration with accounting, human resources, safety, information technology, and sales and marketing.

Essential Functions

• Lead and manage all operational and sales functions across trucking, wastewater treatment, composting, and railyard logistics.
• Optimize the deployment of human, financial, and asset resources, ensuring adequate capacity and utilization to meet current and future demands.
• Develop and articulate the overall strategic direction for the business, aligning it with market opportunities and organizational capabilities.
• Develop and retain a high-performing workforce, fostering a positive work environment, promoting professional growth, and ensuring effective team collaboration.
• Establish and continuously improve operational processes, methodologies, and tools to enhance efficiency, quality, and predictability in the market.
• Lead and manage organizational change initiatives, ensuring smooth transitions and adoption of new strategies, processes, or technologies within the market.
• Ensure that all business activities comply with relevant laws, regulations, environmental and industry standards, and ethical guidelines.
• Manage the company's fleet of vehicles, equipment, and other assets, ensuring their optimal utilization, maintenance, and compliance with safety and regulatory standards.
• Collaborate with all cross-functional groups such as human resources, safety, information technology, accounting and finance, and sales and marketing to ensure seamless operational performance.
• Cultivate a high-performance, result-driven culture by empowering team members at all levels to take ownership, make decisions, and drive outcomes; foster an environment of trust, accountability, and continuous learning to encourage innovation, collaboration, and personal growth.
• Partner with talent acquisition to hire and retain top talent across operational and support roles, ensuring alignment with organizational values and goals.
• Implement retention strategies that support career growth, job satisfaction, and workforce stability.
• Manage P&L responsibilities, ensuring financial targets are achieved.
• Monitor and meet KPIs and operational metrics to identify trends and implement improvements.
• Represent the company in customer engagements, community relations, and industry events.
• Build and maintain strong relationships with key customers, ensuring high levels of satisfaction and service delivery.
• Ensure service expectations are met or exceeded.
• Champion a proactive safety culture across all operational sites, promoting accountability and continuous improvement.
• Ensure compliance with all local, state, and federal safety regulations and company policies.
• Analyze safety data and incident reports to identify trends and implement corrective actions.
• Drive a culture of continuous improvement by proactively identifying operational inefficiencies and implementing innovative solutions.
• Demonstrate a strong bias for action by addressing complex challenges with urgency, data-driven decision-making, and cross-functional collaboration to enhance performance, reduce costs, and improve service delivery.
• Other duties as assigned.

Supervisory Responsibilities

Responsible for managing the administrative support function along with the operations management team.

Qualifications

• Bachelor's degree in Business, Operations Management, Environmental Science, or related field (preferred).
• 5–7 years of experience in operations leadership, preferably in environmental services, environmental construction/drilling, or other project-based business, or industrial logistics.
• Proven ability to manage complex, multi-site operations and cross-functional teams.
• Strong financial acumen with 3–5 years of P&L responsibility.
• Familiarity with safety management systems and IT infrastructure in operational settings.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Access).
• Excellent leadership, communication, and problem-solving skills.
• Bachelor's Degree preferred in plant operations management with a focus in transportation, project management and logistics.
• 5–7 years of experience in business development, trucking, and plant management.
• Advanced knowledge of Microsoft Excel, PowerPoint, and Access skills.
• 1–3 years of P&L experience.

Benefits

• Competitive hourly pay: market-based pay with annual performance reviews and pay increases based on company and individual performance.
• Comprehensive benefits: choose from one of three medical plans, based on your needs, dental, and vision coverage, along with a 401(k) with 5% company match.
• Career growth: training programs and advancement opportunities in wastewater operations and environmental services.
• Paid time off: generous PTO policy accrues from day 1, with floating and company-paid holidays.
• Additional perks: company-paid life and disability insurance, employee assistance program, and more.
• Supportive leadership: leadership that values safety, professionalism, and growth.
• Paid vacation & sick time.
• Affordable health insurance, dental, & vision.
• Generous employer 401K match.
• Environmentally conscious company.
• Competitive industry compensation.
• Collaborative teams working toward a common goal.