General Manager

About the Role

As a General Manager at Victra, the largest Verizon authorized retailer in the United States, you will shape the guest experience by coaching your team to deliver their best performance. You will be responsible for exceeding sales targets, maintaining operational excellence, and developing your Assistant General Manager. This role requires a high level of accountability for all retail store functions, including driving high-performance results, optimizing customer and employee experience, and implementing the company vision.

Responsibilities

• Drive sales and ensure operational excellence in a fast-paced, demanding solutions sales environment.
• Mentor and develop your Assistant General Manager.
• Complete trainings and attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction.
• Build, develop, and mentor a high-performing sales team.
• Attract and retain top-caliber employees.
• Provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to effectively showcase products and services.
• Ensure store employees meet or exceed defined monthly success measurements and complete assigned training.
• Develop and implement sales tools and initiatives.
• Maintain retail inventory compliance and manage business operations, including budgeting, forecasting, and sales reporting.
• Drive traffic to stores and capitalize on the existing customer base.
• Own store success, including staffing, scheduling, labor controls, marketing, loss prevention, and guest escalations.
• Communicate company objectives and priorities to team members and provide timely follow-up.
• Stay updated on sales promotions and ensure guests receive complete solutions.

Qualifications

• 1-3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role, preferably in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Experience balancing multiple priorities in a multifaceted environment.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods.
• At least 18 years of age and legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Attend and complete a 4-day New Hire University (NHU) training program within 30 days of start date.
• Attend and complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU.
• Complete various online and computer-based training throughout employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Base rate of $22.90 / hour with uncapped earning potential through commission.