General Manager

About the role

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

Responsibilities

• Manage the on-site daily operations of Via’s service around Chemung County
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Requirements

• Experienced operations manager, with a minimum of 6+ years of experience
• Independent self-starter, thrives in fast-paced environments and comfortable with a very high level of responsibility
• Savvy and tactful communicator: intuitively finds the right tone in every situation
• Desire to foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: obsessively action-oriented and thrives while operating autonomously
• Experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• Flexible and adaptable, loves the challenge of adapting to change rapidly and making things work on the fly
• Proven track record of managing teams (at least 3-5 years) and developing people - knows how to motivate and get the best work out of every person
• Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility
• Problem solver; doesn’t accept the status quo and is always looking for creative solutions
• Experience working in transit a plus
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Pay

Base salary range: $110,000-$160,000. Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Benefits

• Free medical plans
• 401K matching