General Manager

About the Role

Esplanade at Skye Ranch, located in Sarasota, FL, is seeking a motivated General Manager to provide overall leadership, strategic direction, and day-to-day operations of the club. This executive role oversees all aspects of the facility, ensuring an exceptional member and guest experience while driving operational excellence, financial performance, and team development. The General Manager serves as the primary ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community.

Residents enjoy unique and plentiful opportunities to stay active, fit, and relaxed with access to several exciting amenities, including an exceptionally appointed resort campus, multiple pools, fitness center, gymnasium with basketball courts, community parks, sports fields, tennis, bocce, and pickleball courts, pet park, grand wine tastings, exclusive culinary experiences, and spa & wellness events.

Responsibilities

• Provide overall leadership and strategic direction for all club operations, ensuring exceptional member and guest experience while maintaining the highest standards of service.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.
• Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.
• Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets.
• Collaborate with department leaders to drive operational excellence across operations, food and beverages, and other amenities.
• Partner with leadership on marketing and community engagement initiatives to promote club programs and drive business growth.
• Foster a collaborative, service-focused culture while building strong relationships with members, guests, associates, vendors, and the local community.
• Directly supervise department leaders.
• Maintain active involvement in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Requirements

• Bachelor’s degree (BA) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands

• Regularly stands, walks, and sits.
• Occasionally climbs, balances, stoops, kneels, crawls, crouches, tastes, or smells.
• Regularly uses hands to finger, feel, or handle, reaches with arms and hands, talks, or hears.
• Occasionally lifts up to 50 pounds.

Occasionally works in outdoor weather conditions. Noise level is moderate.

Qualifications

• CAI: CMCA and/or PCAM certification preferred.
• CMAA: CCM certification preferred.
• Ability to read and speak English may be required to perform the duties of the job (e.g., communicating with English-speaking customers or co-workers, using manuals in English).
• Knowledge of Microsoft Office applications.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About the Company

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.