General Manager

This hotel is owned and operated by an independent franchisee, Wagner Hospitality Management. The franchisee controls all employment policies and practices, including hiring, compensation, and benefits. If hired, you will be employed by the franchisee, not Marriott International, Inc.

About the role

The Hotel General Manager is a full-time, on-site leadership position based in Brookline, MA (Boston area), responsible for overseeing all hotel operations and ensuring an exceptional guest experience.

Responsibilities

• Manage staff across all departments, including front desk, housekeeping, maintenance, and food & beverage.
• Coordinate daily hotel functions to maintain strong customer service standards.
• Monitor budgets, analyze financial performance, and implement strategies to increase revenue and control costs.
• Handle guest issues and ensure compliance with company policies and local regulations.
• Manage vendor relationships and uphold brand and quality standards.
• Provide visible leadership on the property, coach team members, and foster a positive, safety-conscious work environment.

Qualifications

• Strong general management and business management skills to oversee hotel operations and lead cross-functional teams.
• Excellent customer service skills to maintain high guest satisfaction and resolve concerns professionally.
• Solid budgeting skills to manage operating expenses, forecast revenues, and support profitability goals.
• Familiarity with food & beverage operations to coordinate restaurant, bar, and catering services.
• Prior hotel or hospitality leadership experience.
• Strong communication and conflict-resolution skills.
• Proficiency with hotel management systems and basic office software.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

Schedule

Full time, on-site role.