General Manager

What You’ll Do

• Lead with Vision: Develop and execute strategies that keep Tri-State ahead of the curve.
• You’ll set goals, drive accountability, and ensure the branch consistently hits performance targets.
• Run World-Class Operations: Oversee daily operations and service delivery. You’ll track KPIs, fine-tune processes, and make data-driven decisions to enhance efficiency and profitability.
• Own the Numbers: Manage budgets, financial reporting, and profitability. You’ll make smart, strategic choices that balance growth with financial health.
• Build and Inspire a Winning Team: Recruit, coach, and empower employees to reach their full potential. You’ll shape a positive culture centered on collaboration, excellence, and professional development.
• Champion the Customer Experience: Ensure every customer interaction reflects our commitment to quality and care. You’ll address concerns quickly, implement improvements, and cultivate lasting customer loyalty.
• Stay Compliant and Competitive: Keep operations aligned with local, state, and industry regulations while identifying opportunities to strengthen compliance and operational best practices.

What You Bring

• Bachelor’s degree in Business Administration or related field (preferred), or equivalent experience.
• 5+ years of leadership experience in home services, construction, or a related industry required.
• Strong understanding of electrical and plumbing systems and relevant regulatory requirements.
• Proven ability to manage budgets, drive profitability, and deliver operational excellence.
• A hands-on, solution-oriented leadership style that brings out the best in your team.
• Excellent communication, organization, and time management skills.
• Working knowledge of employment law (EEO, ADA, etc.) and HR best practices.
• Tech-savvy mindset with the ability to quickly learn internal systems and reporting tools.