General Manager

About the role

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. We aim to add value to assets and communities by curating experiences.

Responsibilities

• Drive Value: Supervise expense structures and aggressively drive Net Operating Income (NOI) across the portfolio.
• Alternative Revenue: Capitalize on local short-term leasing opportunities, pop-up events, brand partnerships, and alternative revenue streams (including storage spaces, media/signage placement, parking services, and EV charging setups).
• Fiscal Administration: Lead the development, analysis, and execution of monthly financial reporting, annual property operating budgets, tax obligations, and rolling forecasting processes in tight coordination with corporate and client teams.
• Strategic Leasing & Merchandising Strategy: Formulate and deliver an asset-level Strategic Business Plan explicitly aligned with ownership's financial and physical goals.
• Leasing Partnerships: Build strong collaborative relationships with corporate leasing teams, actively contribute to property merchandising strategies, and review lease drafts for operational and physical implications to retain optimal occupancy.
• Lease Compliance: Enforce commercial lease provisions, verify that retail partners completely comply with all operational terms, and proactively resolve tenant issues to maintain a healthy merchant community.
• Operations, Maintenance & Capital Improvements: Partner with design and construction teams to identify, prioritize, and manage local capital improvement projects and multi-year capital plans.
• Asset Maintenance: Oversee comprehensive property maintenance programs to preserve asset integrity and ensure a top-tier retail presentation.
• Procurement & Compliance: Maximize the efficiency of contracted property services, manage competitive bid processes, and ensure all requirements under the Property Management Agreement (PMA) are met or exceeded.
• Risk Management, Safety & Legal Coordination: Work alongside contracted security service providers to implement customized safety and security plans, maintaining a welcoming, secure retail environment.
• Legal Liaison: Partner with legal teams to handle tenant disputes, lease conflicts, and localized litigation, ensuring compliance with PMAs, REAs, COREAs, and governing property documentation.
• Mentorship & Culture: Build, lead, and mentor a highly skilled on-site property team, identifying professional development tools to ensure peak performance across all disciplines.
• Marketing Support: Support consumer marketing initiatives and activations that drive foot traffic, enhance retailer gross sales, and leverage digital tools, social media, and data analytics to optimize customer experience.
• Community Stewardship: Elevate each asset's position as a local community leader by building meaningful partnerships with civic and neighborhood organizations.

Requirements

• Education & Experience: Bachelor’s degree or equivalent professional background; 5+ years of progressive experience in retail real estate management, commercial property management, luxury hospitality, or retail management operations, demonstrating clear structural knowledge of the shopping center industry.
• Technical Savvy: High proficiency within the Microsoft Office Suite, with specific emphasis on Excel budget navigation and Word documentation processing.
• Core Professional Competencies: Results-Driven Self-Starter, Leadership & People Management, Business & Financial Acumen, Strategic Problem-Solving, Tenant & Stakeholder Relations, Interpersonal Style & Flexibility, Brand Representative, Schedule Integrity.