General Manager

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.

About the role

The General Manager has full responsibility for all property (community) management activities and ensures that properties under their control are well-maintained, in good physical condition, and operate with stable fiscal performance, providing residents a clean and well-maintained community. The General Manager oversees management, coordination, and all phases of property operation, including leadership of community-based teammates, budget preparation and control, general administration, maintenance, leasing, collections, financial and administrative reporting, resident relations, and control of all financial resources and assets.

Responsibilities

• Oversee all day-to-day aspects of on-site community management, maintenance, and financial monitoring of a community comprised of towers or multiple phases.
• Manage, direct, train, and ensure the safety of all teammates; assess and respond to emergencies, make sound business decisions under pressure, and handle situations independently when support is unavailable.
• Work closely with the Regional Property Manager and Regional Vice President, as well as other corporate-based teammates, for the coordination and successful lease-up of new property phases.
• Ensure all residents meet compliance and eligibility requirements as established by partnership foundation documents and relevant local, state, and/or federal agencies; address noncompliance issues swiftly.
• Hire, train, and evaluate the performance of all property teammates; recommend salary modifications and guide discipline in accordance with Michaels policies.
• Stay abreast of the area market, including competitive properties and demographics.
• Establish schedules and assign staff for office work, routine, and emergency tasks; approve paid and unpaid time-off requests.
• Train teammates in safe operating procedures and report all accidents and emergencies accurately.
• Create, design, and execute marketing campaigns for leasing rental units in conjunction with the Marketing Department, including promotions, property tours, and unit tours.
• Direct the preparation, processing, modification, and signature of lease agreements and related forms.
• Maintain knowledge of competition and market conditions; adjust business and marketing models to ensure competitiveness and compliance with applicable laws.
• Assist in preparation and implementation of the annual budget; maintain accurate financial records, including payroll, daily bank deposits, and cash accounts.
• Maintain vacancy information reports as required by corporate, investors, and monitoring agencies.
• Supervise outside contractors working on the property; perform physical needs assessments, negotiate contracts, and ensure work is completed by deadlines.
• Supervise the Facilities Maintenance Operations Manager, Maintenance Manager, or Maintenance Superintendent; establish schedules for routine, deferred, and emergency maintenance.
• Participate in and direct office and maintenance staff regarding move-in/out and agency inspections.
• Meet and work with residents, resident organizations, and service providers to address issues, make improvements, and maintain positive relations.
• Comply with all Company Accounting and Operations directives, policies, and procedures.
• Continually inspect property, record deficiencies, and take required actions according to Company guidelines.
• Obtain all certifications or licenses required by the company, state, or agencies within the first year of employment; remain compliant with all relevant laws and policies.
• Review weekly maintenance reports to ensure productivity and efficiency; monitor workload volume and verify accuracy of monthly maintenance work order reports.
• Establish Capital Repair and Replacement plans with an emphasis on cost control and proactive maintenance.
• Stay abreast of conditions throughout the property and immediately correct unsafe conditions.
• Perform other duties and responsibilities as assigned.

Requirements

• Three or more years’ experience as a community manager in large-scale multi-family residential property management, preferably with direct supervision of property management and maintenance operations.
• Experience supervising large teams.
• Multi-family residential leasing and marketing experience required.
• LIHTC, Section 8, and/or Public housing experience preferred on affordable sites.
• Accounting/Financial and Administrative background preferred.

Qualifications

• High School Diploma or GED; College Degree (Associates/Bachelors) highly preferred.
• Valid Driver’s License and acceptable driving record.
• Certified Facility Manager (CFM) or Accredited Resident Manager (ARM) preferred.
• All specific certifications required by law; must successfully complete all required courses, classes, and training.
• COS designation for affordable sites.

Skills

• Professional appearance and ability to resolve conflicts professionally.
• Excellent organizational skills with attention to detail and ability to maintain accurate financial records.

Working Conditions

• Primarily an office environment, with the ability to meet residents in their units, show units to potential residents, and inspect the property, often in multi-story facilities including climbing stairs.
• May work around cleaning solvents, paint fumes, and landscaping chemicals.
• Evening and weekend work may be required, as well as on-call response to emergency or maintenance situations.

Pay

Salary range: $68,787 to $91,855 annually. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Comprehensive benefit package including Medical, Dental, Vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for children of employees.
• Professional development opportunities.
• Team-oriented company culture.