General Manager

About the Company

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller operates globally and across the United States, with over 100 years of industry experience. Our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment.

Responsibilities

• Lead and manage the branch operations team, establishing operational performance objectives and expectations while providing leadership and support for growth.
• Develop and implement operational plans and best practices tailored to the division, focusing on revenue and profitability targets through established procedures, workflows, and best practices.
• Oversee, allocate, and properly utilize all branch resources, including manpower, equipment, and materials.
• Ensure customer satisfaction remains a priority by building and nurturing relationships, delivering high-quality services, and promptly addressing customer concerns.
• Manage the full scope of P&L for the branch, actively contributing to revenue generation through new business opportunities, customer relationship nurturing, and collaboration with the Sales team.
• Partner with Finance to monitor costs and expenses, ensuring alignment with budget and revenue targets while optimizing operational efficiencies.
• Evaluate financial performance, including revenue, expenses, and profitability, to make informed decisions and identify areas for improvement.
• Commit to a culture of safety, ensuring employees have the required tools and PPE for their work.
• Establish quality control measures and ensure compliance with fire and life safety regulations and best practices.
• Hold weekly team meetings to monitor project status, financials, change order opportunities, and project execution and billing status.
• Collaborate with clients, contractors, and divisional leadership to address project requirements and maintain high customer satisfaction.
• Review contracts for interpretation of inclusions/exclusions related to construction installation activities.
• Stay abreast of industry trends, technological advancements, and regulatory changes in Fire and Life Safety systems, incorporating them into project management practices.
• Perform other duties as required.