General Manager

Key Responsibilities

• Oversee all hotel operations in accordance with organizational standards and objectives.
• Carry out regular meetings and briefings with department heads.
• Ensure compliance with all hotel SOPs, policies, procedures, and service standards.
• Lead key property initiatives, including renovations, capital projects, and service improvements.
• Handle guest concerns and oversee service recovery procedures.
• Develop and execute annual operating budgets, marketing plans, sales strategies, and capital budgets.
• Manage hotel profitability while maintaining high guest satisfaction scores.
• Maintain accountability for departmental performance and guest satisfaction.
• Support corporate sales efforts, client relations, and business development activities.

Qualifications

• Education: Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field. Advanced hospitality certifications are a plus.
• Experience: 15-20 years of progressive experience in the hospitality industry. 5-10 years of experience as a Hotel General Manager or Assistant General Manager. Mandatory Marriott hotel experience, preferably with Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or other Marriott-branded properties.
• Skills: Experience opening, repositioning, or successfully managing hotel properties preferred. Strong leadership and team-building abilities. Advanced knowledge of Marriott brand standards and operating procedures. Revenue Management and Yield Management expertise. Financial management, budgeting, forecasting, and P&L analysis. Excellent communication and interpersonal skills. Strong problem-solving and decision-making capabilities. Knowledge of hotel management systems and Microsoft Office Suite. Ability to lead multiple departments and drive operational excellence.