General Manager

Job Qualifications

• Self-driven, flexible, leads by example mentality with strong interpersonal skills
• Ability to build emotional connections with our guests and team members
• Positive, energetic, “can do” attitude working in a fast paced fun environment
• Experience managing people, staffing, scheduling and development
• Detail oriented, organized, respectful with ability to develop entire team
• Financial acumen and cost management skills

Essential Job Duties

• Responsible for effectively onboarding and training team members to brand standards
• Continuously coaches, provides feedback, and develops team members to build quality restaurant team
• Responsible for schedule developments and positioning team members
• Responsible for attracting, selecting, and retaining team members and hourly management for restaurant operations
• Responsible to direct team, always assign duties and perform quick service and friendly service to guests and internal team members
• Facilitates team member meetings on a periodic basis
• Ensures that restaurant team members and management abide by company policies, procedures, and federal, state and local laws
• Communicates to leadership all issues pertaining to team member matters
• Responsible for driving the financial results to achieve a return on investment
• Consistently grows sales and revenue year over year
• Responsible for forecasting sales and adjusting as needed
• Maximizes profitability by assuring proper controls are in place for cost of sales, labor, payroll, and other controllable costs to protect the business
• Safeguards the business by ensuring management and team members adhere to operational systems and procedures
• Safeguards the business by ensuring product availability
• Accurately performs all administrative duties to include daily, weekly, and periodic company financial reports in a timely fashion
• Reviews, analyzes profit and loss statement on a period basis
• Responsible for diagnosing opportunities and developing an action plan to correct deficiencies
• Maintain all standards of excellence in the restaurants in alignment with the quality of the food, friendliness of service, cleanliness of facility and safety of team members and guests to meet or exceed brand standards in every aspect of the restaurants
• Responsible for driving guest satisfaction and local store marketing programs
• Leads the investigation and resolution of guest complaints and feedback
• Enforce sanitary practices for food handling, cleanliness and maintenance of kitchen and kitchen equipment
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Ensures equipment operates efficiently and the facility is maintained according to company standards
• Inspires and coaches to drive excellence around core operations procedures on each of their shifts (examples including but not limited to shift accountability, product projections, repairs and maintenance spending/upkeep, cost of sales/cost of labor controls)
• Identify and develop team members by providing ongoing feedback establishing performance expectations and by conducting performance reviews
• Prepare schedules and ensure the restaurant is staffed for all shifts and maintain an accurate and up-to-date plan of restaurant staffing needs
• Consistently exhibits the actions/behaviors which best demonstrate the company values

Requirements

• 3-5 years of coaching, training and development experience in a high-volume food service management role
• 3-5 years’ experience as a restaurant General Manager at a high-volume level
• Legal right to work in the United States and provide proof
• Must have a valid driver’s license, your own reliable source of transportation and be able to travel for work purposes
• Good communication and facilitation skills
• Strong interpersonal and conflict resolution skills
• Demonstrates the ability to quickly develop positive working relationships
• Positive, energetic, “can do” attitude with the ability to work on your feet entire length of shift in a fast-paced environment
• Exhibit good manners, proper personal hygiene, and work successfully in a team environment
• Flexible work schedule including availability to work all multiple shifts on regular basis
• Financial Acumen
• Computer skills