General Manager

About the role

A Head Coach (General Manager) leads, strategizes, and mentors their store team to inspire operational excellence and deliver exceptional guest experiences. Using data-driven insights, you’ll drive profitability, maintain high standards of food quality and safety, and build healthier communities through real food.

Responsibilities

• Lead your team by balancing people, operations, and business performance.
• Build an inclusive culture while coaching talent and using technology to optimize operations.
• Maintain high standards of food quality, safety, and cleanliness in a dynamic environment.
• People + Team Leadership: Oversee the full employee lifecycle, foster trust and inclusion, ensure compliance, deliver feedback, and develop a diverse talent pipeline.
• Food Safety + Operations: Uphold food safety, cleanliness, and equipment maintenance; resolve facility, supply, and food quality issues while prioritizing team safety.
• Customer Experience: Deliver clean, hospitable, and brand-aligned experiences; act on guest metrics and make data-informed business decisions.
• Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
• Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
• Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

• Meet all physical requirements of all roles within the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
• 3+ years in food service, with at least 2 years in hands-on management.
• Experience hiring, developing, training, and motivating team members.
• Skilled in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on experience managing and optimizing processes in a fast-paced environment.
• Proven ability to lead and mentor teams collaboratively.

Qualifications

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
• Strong financial acumen: managing budgets, labor, and P&L effectively.
• Proven experience hiring, coaching, and developing high-performing teams.
• Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
• Data-driven mindset with curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.
• Experience in fast-casual or retail operations is a plus.

Benefits

• Competitive base salary + 20% bonus potential.
• Medical, dental, and vision plans.
• Paid vacation + wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens and Sweetgreen swag.
• Opportunities to impact your team, community, and business.
• A collaborative team that lives core values.
• Clear career path for personal and professional development.

Pay

Starting salary range based on experience: $80,000—$100,000 USD.