General Manager

At SSA, we're Unapologetically Family — it's who we are and how we show up for each other, for our 90+ cultural attraction partners, and for the more than 100 million guests we welcome each year. We laugh, we celebrate our wins, and we learn from our mistakes together. That family mindset shapes 452 Hospitality, the heartbeat of everything we do: creating special moments of hospitality that have a lasting impact, before, during, and after every guest visit. We bring together admissions, culinary, and retail to shape one seamless guest experience across the full Hospitality Experience Journey.

About the role

Oversee a restaurant located along the Myakka River, offering scenic waterfront views while dining and providing boaters with the opportunity to dock and enjoy food and beverage service. This role reports to the Area General Manager and Regional Vice President.

Responsibilities

• Coach, supervise, and direct all department managers to meet operational needs (financial, staffing, product, merchandising, client expectations) on a daily basis.
• Schedule management personnel as necessary.
• Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Host all meetings for the management team and conduct training sessions as needed.
• Work with the Executive Chef, Retail Operations Manager, and Buyer to track, maintain, and budget inventory and Cost of Goods (COG).
• Act as the main liaison between the Client and SSA, maintaining a close relationship with the client’s staff.
• Maintain a close relationship with marketing to drive company efforts, guest experience, and operational output.
• Attend client meetings and report monthly (or as dictated) to the Regional Manager(s).
• Remain knowledgeable of and manage in accordance with all applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Accountable for the unit’s financial management through budgeting, forecasting, and management of sales/per cap and controllable expenses.
• Oversee reporting and management team responsibilities, ensuring all fiscal deadlines are met.
• Manage the final check on all invoices processed through the account in a detailed, consistent, and timely manner.
• Provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
• Complete business assessments with comparable market pricing to drive per cap revenue.
• Forecast weekly sales and complete/maintain sales analysis monthly.
• Manage payroll and controllable profit within established guidelines.
• Set precedent to achieve Sales, Per Cap, and Controllable Budget goals.
• Minimize controllable costs associated with the operation.
• Strategize on revenue avenues, areas of opportunity, and negotiation to achieve goals with the client.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Engage with Department Managers on ensuring EXTRA Guest Service at all levels of the team.
• Responsible for the day-to-day functions of all applicable departments (based on unit location and contract).
• Maintain knowledge and implementation of the contract between SSA and the Client with professional discretion.
• Support progressive discipline documentation in the field through ongoing establishment with the management team and staff.
• Keep operating manuals up to date for all locations.
• Review and approve all plans for major special events.
• Manage the design and implementation of all menus and pricing.
• Assume an active role in the long-range planning for all department programs.
• Manage all capital projects to meet client and SSA expectations.
• Manage all business legal needs through communication and partnership with HQ.
• Ensure employee integration and exit are managed appropriately under legal and HQ guidelines.
• Promote an inclusive and supportive approach at the unit.
• Assure editorial role on all unit publications (newsletters, calendars, memos, etc.).
• Ensure the unit strives to be an example for Company and Client guidelines regarding Sustainability/Conservation efforts.
• Support SSA/Unit in driving community effort through hiring, engagement activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to clients, Area General Manager, and HQ personnel.
• Proven leadership skills with an understanding of team building/development and fostering partnerships.
• Exceptional problem-solving and decision-making skills, combined with the ability to be organized.
• Demonstrated financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and move/handle boxes (35 lbs) as necessary.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Qualifications

• Five years of operations management experience.
• Two years of management experience in cultural, iconic, amusement, or museum attractions is a plus.
• ServSafe Certified is a plus.
• All education backgrounds accepted; must be 18 or older.

Benefits

• Full-Time, Exempt position.
• $75 monthly cell phone stipend.
• Bonus eligible based on company performance and guidelines outlined by your manager.
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
• Medical, Dental, Vision, Life Insurance, and other voluntary benefits for you and your family (employee premiums applicable).
• Participation in a 401(k) program with a 15% company match (eligibility after one year of employment with 1,000 hours worked).
• Short-Term Disability and Long-Term Disability, employer-sponsored; scaled salary pay following submission and approval of leave.
• Parental Leave: Birthing Parent Plan covers up to 6-8 weeks of fully paid leave.
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and family’s serious medical conditions.
• Up to 5 days of Paid Bereavement Leave.
• On-Demand Pay Program: Access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable.
• Paid sick leave provided in accordance with applicable state and local laws (accrual rates and caps vary by location).