General Manager

Team Leadership & Development

• Recruit, hire, train, and develop a high-performing team.
• Foster a positive, accountable culture while coaching employees to grow, perform, and deliver results.

Performance & KPI Ownership

• Drive site performance by monitoring key metrics, identifying gaps, and implementing actionable strategies to improve results.
• Take full ownership of site outcomes and actively engage the team in achieving performance goals.

Operational Excellence & Standards

• Uphold and enforce company standards and processes to ensure consistent execution and a high-quality customer experience across all operations.

Customer Experience Management

• Ensure an exceptional customer experience by actively managing customer interactions, responding to feedback (including online reviews), and resolving issues such as service concerns, damages, and claims in a timely and professional manner.

Community & Brand Growth

• Champion the brand within the local community by building relationships, leading outreach efforts, and identifying opportunities to grow awareness and customer base.

Tunnel Safety & Secure Operations

• Train staff on tunnel safety procedures and ensure they consistently follow safety standards around moving vehicles, equipment, chemicals, customers, and other team members.

Payment & Transaction Accountability

• Manage customer payment activity, including cash and credit transactions, returns, and sales recording, while ensuring all transactions are completed accurately, responsibly, and in alignment with company procedures.

Cash Handling & Secure Deposits

• Handle cash-related responsibilities, including counting money, reviewing and auditing cash activity, supporting Brinks cash pick-ups and deliveries, preparing and verifying deposits, and ensuring all funds are managed accurately, securely, and in accordance with company procedures.

Customer Issue Resolution

• Respond promptly to customer needs and resolve concerns with patience, professionalism, and sound judgment while maintaining a calm, respectful, and solutions-focused approach.

Requirements

• High school diploma/GED preferred, or an equivalent combination of education and experience.
• Minimum of 3 years of supervisory experience, preferably in a customer-facing, retail, service, hospitality, or operations environment.
• Strong organizational, planning and delegation skills to effectively lead teams to achieve business metrics and service standards.
• Superb communication skills, both written and verbal. Must be able to convey information clearly and effectively to both employees and customers.
• Possess great interpersonal skills, specifically ability to actively listen and motivate associates.
• Basic math skills, including counting cash, reviewing transactions, supporting accurate payment handling and end of day accounting.
• Experience with cash handling, deposit preparation, cash audits, and related financial controls, including reviewing transactions, verifying deposits, and ensuring cash procedures are followed accurately and securely.
• Comfortable performing physical activities that require the use of hands, arms, legs, and full-body movement, including walking, standing, bending, stooping, reaching, and handling tools or materials.
• Maintain availability for a flexible schedule, including some evenings, weekends, and holidays.
• Maintain reliable transportation to and from work, including but not limited to their assigned store location, meetings, training sessions, and other required organizational functions.

Benefits

• Competitive salary with performance-based incentive opportunities.
• Opportunity to earn additional compensation for each eligible membership sold.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match up to 4%.
• 3 weeks of paid time off annually, prorated based on start date, plus paid federal holidays.
• Employee car wash plan.

Pay

Competitive salary with performance-based incentive opportunities.

Schedule

Maintain availability for a flexible schedule, including some evenings, weekends, and holidays.