General Manager

About This Role

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking a General Manager to join C.M. Mose & Son, a thriving business that believes in work-life balance and values its employees. The General Manager will oversee sales, operations, and profit/loss for a high-volume HVAC, Plumbing, and Electrical service business. This role requires a proven track record of achieving or exceeding financial targets, managing and expanding the business, and fostering a positive work environment. You will develop and implement procedures aligned with company policies and mission while building collaborative relationships across the organization.

Responsibilities

• Create, communicate, and implement the mission and strategic direction, ensuring every employee understands their role in the organization’s success.
• Lead managers across various layers of the organization to align with and achieve strategic objectives.
• Formulate and implement the company’s strategic plan in collaboration with all levels of the organization.
• Stay informed about the competitive landscape, market opportunities, industry developments, and emerging standards.
• Guide the organization through change, including expanding business offerings and exploring innovative ideas.
• Evaluate organizational success using key strategic metrics to assess performance and make necessary adjustments.
• Manage and develop leadership staff, including hiring, terminating, disciplining, scheduling, setting priorities, conducting staff meetings, counseling, evaluating performance, and directing work assignments.
• Collaborate with the executive team and senior leadership to ensure well-considered, timely decisions and effective communication throughout the organization.
• Assess workload distribution to optimize manpower utilization and maximize profitability.
• Ensure adherence to all processes, procedures, safety, and company regulations.
• Assume full financial responsibility for the organization’s operations.
• Address customer escalation issues and ensure customer satisfaction.
• Identify and recommend areas for improvement to enhance overall efficiency and effectiveness.
• Additional duties as assigned.

Requirements

• 5 years of managerial experience with a proven track record of leading and managing diverse teams effectively.
• Demonstrated experience managing Profit and Loss statements, including budgeting, financial forecasting, and cost control (minimum 3 years).
• Successful track record in business-to-consumer sales within the home services sector, with proven ability to drive revenue growth and meet sales targets.
• Experience overseeing day-to-day operations, including service delivery, customer satisfaction, and quality control.
• Ability to develop and implement strategic plans to achieve company goals, drive business growth, and adapt to industry changes.
• Skills in maintaining and enhancing customer relationships, addressing escalated issues, and ensuring high levels of customer satisfaction.
• Experience in recruiting, training, and developing staff, including setting performance expectations and fostering a positive work environment.
• Proven ability to manage and lead through change, including business expansion and process improvements.
• Strong verbal and written communication skills, with the ability to effectively convey information to employees, customers, and stakeholders.
• Proficiency in using data to make informed decisions, assess performance, and identify areas for improvement.

Preferred Qualifications

• Industry knowledge of HVAC, plumbing, and electrical systems, including current standards, regulations, and best practices.
• Knowledge of and experience with industry regulations, safety standards, and compliance requirements specific to HVAC, plumbing, and electrical services.
• Experience using Service Titan is highly preferred.
• Customer Relationship Management (CRM) software experience is desirable.

Physical Requirements

• Perform work while sitting and/or standing at an individual work station or office.
• Communicate verbally via phone or other communication devices.
• Ability to stand, walk, and sit; talk or hear, both in person and by telephone.
• Use hands to type, handle, or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch, and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits

• Generous bonus plan based on performance.
• Auto Allowance.
• Comprehensive Medical, Dental, and Vision Benefits.
• Paid Training.
• Discount Gym Membership.
• Employee discounts.
• 401K Plan with match and no vesting.
• Flexible spending account.
• Health savings account.
• Life insurance.
• Paid time off.
• Company-paid Short Term Disability.

Pay

Advertised pay is average base plus bonuses for the General Manager position.