General Manager

About the role

This role is for a General Manager at a full-service hotel or resort. The ideal candidate will lead all aspects of hotel operations, drive exceptional guest satisfaction, and manage financial performance.

Responsibilities

• Lead all aspects of hotel and resort operations including Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Revenue Management, Engineering, Spa, Recreation, Security, and guest services.
• Drive exceptional guest satisfaction, service culture, operational excellence, and luxury hospitality experiences across all departments.
• Recruit, develop, coach, and inspire hotel leadership teams and associates to support engagement, accountability, and performance excellence.
• Oversee hotel financial performance including budgeting, forecasting, labor management, operational expenses, profitability, and revenue growth initiatives.
• Partner closely with Sales, Revenue Management, Marketing, and Operations leaders to maximize occupancy, ADR, RevPAR, market share, and commercial performance.
• Maintain compliance with brand standards, hotel operational procedures, OSHA regulations, food safety requirements, safety policies, and legal compliance standards.
• Represent the hotel and Sonesta brand within the local business community, hospitality industry events, ownership groups, and community partnerships.
• Create a positive, collaborative, and high-performing culture aligned with Sonesta’s People People philosophy and leadership expectations.
• Lead emergency response efforts, crisis management, operational recovery planning, and business continuity initiatives as needed.

Requirements

• Bachelor’s degree in Hospitality Management, Business, Finance, or related field preferred.
• 7+ years of progressive hotel leadership, resort operations, hospitality management, or executive hotel operations experience preferred.
• Previous General Manager, Resort Manager, Hotel Manager, Director of Operations, or senior hospitality leadership experience within a full-service hotel or resort preferred.
• Strong knowledge of hotel operations, luxury hospitality, Food & Beverage, guest experience, sales strategy, revenue management, labor management, and operational performance.
• Proven experience managing hotel budgets, forecasting, profitability, operational KPIs, guest satisfaction metrics, and commercial performance initiatives.
• Excellent leadership, communication, relationship-building, financial, and strategic planning skills.
• Able to lead large, cross-functional teams in a fast-paced hospitality or resort environment.
• Strong operational mindset with the ability to balance guest experience, team culture, and financial performance effectively.
• Experience using PMS systems, hotel operational systems, revenue platforms, reporting tools, and hospitality technology preferred.
• Flexible availability including evenings, weekends, holidays, and on-call operational support as needed.
• A passion for hospitality, leadership, operational excellence, guest engagement, and creating exceptional hotel and resort experiences.

Qualifications

• Passion for hospitality, leadership, operational excellence, guest engagement, and creating exceptional hotel and resort experiences.

Skills

• Leadership
• Communication
• Financial Management
• Strategic Planning
• Operational Excellence
• Guest Experience
• Sales Strategy
• Revenue Management
• Labor Management
• Hotel Operations
• Luxury Hospitality
• Food & Beverage
• Guest Satisfaction
• Commercial Performance

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Employee Discounts

Pay

Anticipated Pay Range: Not specified

Schedule

Flexible availability including evenings, weekends, holidays, and on-call operational support as needed.