General Manager

About the Role

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities with strategic, operational, and leadership excellence. As the role evolves, the successful candidate will demonstrate curiosity in the business, a willingness to take on new challenges, and a commitment to developing additional skills to support the team’s purpose.

Responsibilities

• Enthusiastically hire, develop, and lead the store team to provide a great guest experience and fulfill the mission of inspiring people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statements, Daily Business Reviews, Cash & Deposit Logs, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.).
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (e.g., daily deposits).
• Ensure compliance with food safety guidelines at all times; ensure all team members are in compliance as well.
• Own and promote brand standards in alignment with the company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspire the team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments using existing tools and programs, as well as creative and effective methods of recognition.

Requirements

• High school diploma required; associate or bachelor’s degree in business, hospitality management, or a similar field is preferred.
• Minimum of 2 years’ experience as a manager or supervisor of a team in a restaurant or similar retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills—energized by working with people.
• Act with integrity, honesty, and knowledge that promotes the company’s culture, values, and mission.
• Maintain a "customer-first" attitude and connect with customers to discover and respond to their needs.
• A bias toward action—willing to roll up your sleeves and do whatever it takes to get the job done.
• Ability to work the hours needed to run the store effectively, which may include a variety of days, evenings, weekends, and holidays.

About the Company

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. The company’s success is driven by a genuine commitment to helping people live healthier lives through nutrition. For over 40 years, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products—all designed to be both delicious and good for you.