General Manager

We are seeking candidates who value teamwork, take ownership of their role, and are passionate about serving guests with warmth and hospitality. Whether you're a seasoned professional or just starting your career, Shamin Hotels offers opportunities for growth and success in a supportive, family-owned environment.

About Us

Founded in 1978 by P.C. Amin and B.N. Shah, Shamin Hotels began with the purchase of a bankrupt hotel in Lumberton, North Carolina. Today, we are the largest hotel owner and operator in Virginia, with over 70 hotels across multiple states. As a family-owned and operated company, we pride ourselves on creating unforgettable experiences for our guests while fostering a welcoming and collaborative work environment.

Responsibilities

• Provide strong leadership to hotel staff, including department heads, to align with the hotel’s goals and objectives.
• Supervise and manage all hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.
• Foster a positive work environment that encourages teamwork, collaboration, and high morale.
• Oversee day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and other departments.
• Develop and implement operational policies and procedures to ensure efficient and effective hotel management.
• Monitor and analyze hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as needed.
• Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality.
• Address guest complaints and concerns promptly and effectively to ensure satisfaction and retention.
• Implement strategies to enhance the overall guest experience and exceed expectations.
• Develop and manage the hotel’s annual budget, including revenue forecasting, expense management, and profit optimization.
• Monitor financial performance against budget and implement cost-control measures as necessary.
• Identify opportunities for revenue growth and implement strategies to maximize profitability.
• Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests, increase occupancy, and drive revenue.
• Maintain strong relationships with corporate clients, travel agencies, and other key stakeholders to promote the hotel’s brand.
• Ensure compliance with all applicable laws, regulations, and industry standards, including health and safety, labor laws, and licensing requirements.
• Conduct regular inspections and audits to maintain quality standards in cleanliness, safety, and service quality.
• Represent the hotel in the local community and build positive relationships with businesses, government officials, and community organizations.
• Participate in industry events, conferences, and trade shows to promote the hotel’s brand and network with potential partners.
• Develop and execute long-term strategic plans for the hotel, including expansion, renovation, and rebranding initiatives.
• Stay abreast of industry trends, market conditions, and the competitive landscape to identify opportunities and challenges.

Requirements

• Team Up: Collaborate effectively and help others succeed.
• Own It: Be a role model, embrace responsibility, and commit to continuous learning.
• Passionately Serve: Maintain a positive attitude, care deeply about guests, and create memorable experiences.

Benefits

• Competitive pay.
• Health, dental, vision, accident, and short- and long-term disability insurance for full-time associates.
• Pet insurance.
• Gym membership discounts.
• Paid time off and paid holidays.
• Shamin Perk discounts on tickets, rental cars, and attractions.
• Footwear discounts.
• 401K plan with company match.
• Employee discounts at branded hotels.

Opportunities

With over 70 hotels in our portfolio and plans for further expansion, Shamin Hotels offers endless opportunities for growth and advancement. Whether you're interested in front-line operations, corporate management, or hotel development, we provide a path for you to shine. We are proud of our track record of promoting from within and are committed to nurturing talent to help you reach your full potential.