General Manager

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and 170+ offices across New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Providing medical, cosmetic, and surgical dermatology and allergy services, Schweiger serves over 2.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for providers, support staff, and all team members. Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years and has received Great Place to Work certification.

Benefits

Full-time employees (30+ hours per week) are eligible for:

• Medical (Virtual Care included), HSA/FSA, Dental, Vision – benefits effective on the 1st of the month after hire date
• 401K after 30 days of employment
• Company-sponsored Short Term Disability (non-California employees only)
• Pre-tax savings for public transit commuters
• Your birthday as an additional personal holiday

Part-time employees (less than 30 hours) are eligible for:

• Dental and Vision – benefits effective on the 1st of the month after hire date
• 401K after 30 days of employment

• Employee discounts on Schweiger skin care products & cosmetic services

About the Role

The General Manager oversees respective centers, teams, and processes essential to Schweiger’s success. The General Manager builds a team of capable and competent employees to enhance and optimize operational performance.

Responsibilities

• Develop an A-team that delivers A-level operational outcomes and processes, fostering a culture of positivity with NPS for providers & staff above 82%
• Perform as a stable operations leader, achieving KPIs and measurable goals as outlined by the Regional Management (RM) team
• Optimize operational processes to meet staffing percentages and budget adherence
• Collaborate effectively with other company departments/teams to achieve successful results
• Independently drive key change and transformation initiatives aligned with organizational strategic goals
• Audit SOPs and ensure accountability for SOP compliance at all center levels; support providers while coaching and developing staff to ensure all are A-players
• Hold team accountable for C.A.R.E Core Habits

Specific Goals/Objectives

• Build a capable and competent office team at each office being overseen
• Develop the team in a cost-effective manner, including cross-training employees to build a knowledge base across all disciplines
• Provide a strong culture of continued education and training for all staff members
• Manage, develop, and coach staff with a focus on accountability for center SOP compliance through consistent auditing and follow-through
• Achieve monthly center goals set forth by the GM Report and KPIs
• Track financial goals and patient satisfaction goals, updated monthly by the operations team
• Ensure staffing, medical supplies, and office supplies remain beneath guidance figures
• Promote a culture of positivity and long-term sustainability, aiming for a net promoter score above 82%
• Resolve all patient messages within 24 hours and update patients daily until resolved
• Maintain 4/5 star external reviews
• Achieve smooth, autonomous office-level operations with minimal provider and staff complaints
• Conduct frequent check-ins with providers via calls and meetings for consistent two-way communication
• Ensure offices run autonomously daily, resolving most problems independently without GM presence
• Foster a positive and respectful center environment
• Complete all audit logs (labs, RX, open notes, messages, Klara inbox, tasking) by the end of each day
• Cross-train staff for versatile staffing and hold monthly staff meetings
• Manage inventory and cash per SOP guidelines
• Schedule on-site visits with preparation time for staff and providers
• Serve as the first line of contact for all front desk and Medical Assistant (MA) issues
• Ensure all office appointments for the next two days are checked for accuracy and corrected if inaccurately scheduled
• Collaborate with Patient Scheduling Center (PSC) on office updates, provider updates, and scheduling needs
• Take responsibility for coaching and learning sessions when office team mistakes occur
• For offices with Mohs surgery: ensure Mohs cases are done in-house through provider-provider referrals unless otherwise requested; maintain up-to-date CLIA certification and lab directorship; ensure Mohs staff are properly credentialed and trained
• Set up post-care concerns for Mohs to go directly to the surgeon
• Maintain knowledge of CLIA needs and work with the lab to ensure up-to-date information
• Perform other duties as assigned by supervisor on an as-needed basis

Requirements

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Developed conflict resolution skills
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance

Skills

• Knowledge and Proactive Critical Thinking: Advanced knowledge of company systems (Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology, inter-center communication tools) to achieve high-level operational results
• Leadership and Growth-Oriented: Experienced, process-oriented leader with a track record of innovative revenue growth and margin increase
• Strategic and Efficient Planning: Prepares for future challenges with a focus on data, details, and analysis; executes efficiently with minimal wasted time
• Honesty/Integrity/Culture Inspiring: Earns trust with staff, providers, and patients; delivers messages with kindness, empathy, and directness
• Talent Appreciation: Inspires, motivates, coaches, and develops others; listens well and continuously seeks advice and feedback
• Effective Communicator: Communicates passionately and persuasively across diverse stakeholders; creates processes to facilitate effective internal and external communication; manages conflict and builds consensus
• Organized Planning and Results-Oriented: Relentlessly pursues improvement and results; flexible with a strong work ethic and entrepreneurial spirit; creates a culture of mutual accountability

Schedule

Employee is expected to be in their office(s) during the week. Occasional travel outside of their region and/or to the corporate office may be required.

Pay

Compensation range: $55,000 - $60,000