General Manager

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and 170+ offices across New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Providing medical, cosmetic, and surgical dermatology and allergy services, Schweiger serves over 2.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff, and all team members. Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years and has received Great Place to Work certification.

Benefits

Full-time employees (30+ hours per week) are eligible for:

• Medical (Virtual Care included), HSA/FSA, Dental, Vision – benefits start on the 1st of the month after hire date
• 401K after 30 days of employment
• Company-sponsored Short Term Disability (non-California employees only)
• Pre-tax savings available for public transit commuters
• Your birthday as an additional personal holiday

Part-time employees (less than 30 hours) are eligible for:

• Dental and Vision – benefits start on the 1st of the month after hire date
• 401K after 30 days of employment

• Employee discounts on Schweiger skin care products & cosmetic services

About the Role

The General Manager oversees their respective centers, teams, and processes essential to our success. A General Manager will build a team of capable and competent employees to enhance and optimize operational performance.

Responsibilities

Develop A-Team that delivers A-Level Operational Outcomes and Processes

• Foster a culture of positivity with a Net Promoter Score (NPS) for providers & staff above 82%
• Perform as a stable operations leader, displaying strong leadership to achieve KPIs and measurable goals
• Optimize operational processes to meet staffing percentages and budget adherence
• Collaborate effectively with other company departments/teams to achieve successful results
• Independently drive key change and transformation initiatives aligned with organizational strategic goals
• Focus on auditing SOPs and ensuring accountability for SOP compliance at all center levels
• Support providers while coaching and developing staff to ensure all are A players
• Hold team accountable for C.A.R.E Core Habits

Specific Goals/Objectives

• Build a capable and competent office team at each office being overseen
• Develop the team in a cost-effective manner, building a knowledge base across all disciplines with cross-trained employees
• Provide a strong culture of continued education and training for all staff members
• Manage, develop, and coach staff
• Ensure full accountability of center SOP compliance through consistent auditing and follow-through
• Achieve monthly center goals set forth by the GM Report and KPIs
• Track financial goals and patient satisfaction goals, updated monthly or as communicated
• Ensure staffing, medical supplies, and office supplies remain beneath guidance figures
• Promote a culture of positivity and help build a company with long-term sustainability
• Obtain high levels of patient satisfaction with a net promoter score above 82%
• Resolve all patient messages within 24 hours and update patients daily until resolved
• Maintain continued 4/5 star external reviews

Operational Excellence

• Achieve smooth-running office-level operations and site-level autonomy
• Conduct frequent check-ins with providers via calls and meetings for consistent two-way communication
• Minimize provider and staff complaints
• Ensure offices can run autonomously daily with most problems resolved independently without GM presence
• Create a positive and respectful center environment
• Ensure all audit logs (labs, RX, open notes, messages, Klara inbox, tasking) are completed by end of day at each office
• Facilitate cross-training of staff for versatile staffing
• Conduct monthly staff meetings
• Manage inventory and cash per SOP guidelines
• Schedule on-site visits with preparation to maximize time spent in each office
• Serve as the first line of contact for all front desk and MA issues
• Ensure all office appointments for two days ahead are checked for accuracy and corrected if inaccurately scheduled
• Collaborate with PSC on office updates, provider updates, and scheduling needs
• Take responsibility for coaching and learning sessions when office team makes mistakes

Specialized Responsibilities (for offices with MOHs)

• Ensure MOHs cases are done in-house through provider-provider referrals unless otherwise requested by the MOHs surgeon or patient
• Maintain up-to-date CLIA certification and lab directorship
• Ensure Mohs staff is properly credentialed and trained
• Set up post-care concerns for MOHs to go directly to the surgeon
• Responsible for knowledge of CLIA needs and coordination with the lab to ensure up-to-date information

Other duties as assigned by supervisor on an as-needed basis.

Requirements

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Developed conflict resolution skills
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance

Skills

• Knowledge and Proactive Critical Thinking: Initiates advanced-level knowledge of all company systems (Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology, and inter-center communication tools) to achieve high-level day-to-day operational results
• Leadership and Growth-Oriented: Experienced, process-oriented high-growth leader with a track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning: Prepares for what is ahead with a focus on data, details, and analysis; executes efficiently with minimal wasted time
• Honesty/Integrity/Culture Inspiring: Earns trust with staff, providers, and patients; delivers messages with kindness, empathy, and directness
• Talent Appreciation: Inspires, motivates, coaches, and develops others; listens well and continuously learns and seeks advice and feedback from others
• Effective Communicator: Communicates passionately, effectively, and persuasively across diverse stakeholders; creates processes to facilitate effective communication both internally and externally; manages conflict and builds consensus
• Organized Planning and Results-Oriented: Relentlessly pursues ongoing improvement and results; flexible with a strong work ethic and entrepreneurial spirit; creates a culture of mutual accountability; plans, organizes, schedules, and budgets efficiently

Schedule

Employee is expected to be in their office(s) during the week. Other travel outside of their region and/or to the corporate office may be needed from time to time.

Pay

Compensation Range: $65,000 - $73,000