General Manager

About the role

This position is available at Roberts Resorts & Communities, a company that operates nationally and is dedicated to building community and fulfilling dreams. The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team while delivering an exceptional hospitality experience for guests. This role is highly community-focused, requiring someone who can build strong relationships with local businesses, embrace the culture of a close-knit community, and create memorable outdoor experiences through partnerships and unique resort events.

Position Summary

The General Manager leads a seasonal team of 4–5 employees and independently manages resort operations during the winter months, while coordinating across departments to ensure the highest level of service for guests and residents.

Performance Objectives

• Holds the company’s Core Values Platform to foster a positive work environment and exceptional guest experiences
• Builds local partnerships to create authentic guest experiences and strengthen community connections
• Plans and hosts guest events that complement Moab's attractions and create memorable outdoor experiences
• Ensures guests and residents receive exemplary service in line with Roberts Resorts’ Customer Service Philosophy
• Proactively engages with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts
• Effectively addresses and resolves guest and resident complaints to maintain satisfaction and loyalty
• Leads team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
• Collaborates with the management team to promptly address any issues that could impact operations or guest satisfaction negatively
• Enforces compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
• Maintains a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
• Performs other related duties as assigned

Key Competencies

• Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives
• Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
• Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates
• Strategic Planning: Skilled in developing and implementing long-term plans and strategies to drive the success of the resort
• Problem-Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations
• Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals
• Team Building: Capable of building and nurturing high-performing teams through effective recruitment, training, and development initiatives
• Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results
• Decision Making: Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes
• Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents

Education & Experience

• Bachelor's degree in hospitality management, Business Administration, or related field preferred
• Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams
• Strong knowledge of the hospitality industry, including trends, regulations, and best practices
• Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis
• Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty
• Demonstrated leadership abilities, including team building, coaching, and performance management
• Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite
• Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous

Physical Requirements

• Constantly stand, walk, push, pull, lift grasp, bend and kneel
• Frequently use arms and hands
• Manual dexterity for handling paperwork and using office equipment
• Clear vision and hearing for reviewing documents and communicating effectively
• Capability to lift up and carry up to 30 pounds

Benefits and Perks

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

Commitment to Diversity

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you’ll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!