General Manager

About the role

Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. Riser Fitness is one of the largest and longest operating franchisees.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Maintain all forms, administrative supplies, and studio literature
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio

Qualifications

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Associates in sales
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Ability to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software

Skills

• Excellent communication and interpersonal skills
• Ability to manage multiple revenue streams
• Strong organizational and data management skills
• Proficiency with computer systems and software
• Ability to make independent decisions and handle customer service effectively

Benefits and Perks

• Starting Base Salary - $70,304
• $70,304-88,000 potential total comp including bonuses
• Monthly performance bonus opportunities up to $18,000 annually
• Health Benefits
• 401K
• Paid Time Off
• Unlimited growth potential within the company