General Manager

About the role

We are seeking a dynamic and experienced General Manager to lead our team and enhance our operational efficiency at Ramada Plaza Midtown ABQ. This role is critical in driving the company's strategic initiatives, optimizing processes, and ensuring that all operations align with our business objectives.

Responsibilities

• Lead and manage all hotel operations, ensuring compliance with company policies and procedures
• Supervise staff across various departments, including front desk, housekeeping, and guest services
• Develop and implement strategies for revenue management, budgeting, and financial performance
• Foster a positive work environment that encourages teamwork and professional growth among employees
• Oversee guest relations to ensure exceptional service delivery and address any issues or complaints promptly
• Conduct regular inspections of the property to maintain high standards of cleanliness and safety
• Manage human resources functions including hiring, training, and performance evaluations
• Cook upnight audits to ensure accurate financial reporting at the end of each day
• Utilize multi-line phone systems effectively while demonstrating excellent phone etiquette
• Maintain effective communication with guests and staff in both English and additional languages as needed

Qualifications

• Strong background in hospitality management
• Past experience in hotel management or a similar role within the hospitality industry
• Strong supervisory experience with the ability to lead diverse teams effectively
• Knowledge of revenue management principles and budgeting processes
• Exceptional customer service skills with a focus on guest satisfaction
• Familiarity with front desk operations and night audit procedures
• Strong leadership qualities with excellent interpersonal skills to build rapport with guests and staff alike
• Ability to handle multiple tasks efficiently while maintaining attention to detail
• Proven experience in strategic planning and execution within an operational context
• Exceptional leadership abilities that inspire team engagement and performance
• Experience in supervising staff with a focus on developing talent and fostering collaboration