General Manager

About the role

Imagine a role where your leadership isn't just about managing a team—it's about inspiring and transforming an entire property. As General Manager, you'll be at the helm of our vibrant hotel, shaping unforgettable experiences for our guests and cultivating a team of passionate professionals. This is your opportunity to craft a legacy of excellence and innovation, driving both guest satisfaction and operational success.

Responsibilities

• Lead daily operations across all departments to ensure seamless service which results in high guest satisfaction survey scores.
• Drive revenue growth through effective sales strategies and cost control.
• Participate in the sales effort by meeting on-site contacts for functions, greeting important clients, and participating in sales calls.
• Generate and prepare budgets and financial reports as required for corporate and ownership groups.
• Participate in ownership calls to review budget and P&Ls.
• Ensure compliance with all brand and corporate standards.
• Handle guest concerns and ensure a high level of satisfaction.
• Manage and mentor department leaders and team members.
• Support recruitment, training, and development of hotel staff.
• Conduct regular property inspections to maintain quality and safety.
• Oversee preventive maintenance and deep cleaning programs.
• Partner with Accounting on AR/AP, payroll, month end, etc.
• Other duties as assigned.

Requirements

• 5+ years of progressive experience in hotel operations.
• Leadership experience required.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Financial acumen including budgeting and P&L management.
• Must be proficient with Windows operating systems.

Benefits

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days (full-time team members).
• Holidays & Paid Time Off – Take time to relax and recharge (for eligible team members).
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

About the company

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.