General Manager

Duties and Responsibilities

• Direct and coordinate activities of businesses and/or departments.
• Manage staff, prepare work schedules, and assign specific duties.
• Review financial statements, sales and activity reports, and other data to measure service/sales and goal achievement and to determine areas needing cost reduction and program improvement.
• Establish and implement departmental policies, goals, objectives, and procedures, with management, and staff members as necessary.
• Partner with Safety Manager to coordinate and perform site visits and ways to improve company best practices to ensure compliance and meet company safety goals.
• Lead and facilitate monthly safety meetings.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Oversee activities directly related to providing services, including visiting job sites, and meeting with customers.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Competencies

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Strong technical know-how and capacity.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to analyze information and evaluate results to make decisions.
• Project management skills, including ability to develop, organize, and accomplish specific goals and plans.
• Ability to proficiently communicate information and ideas so others will understand.
• Teamwork orientation and ability to guide, direct, and motivate subordinates.

Education/Experience

• Bachelor’s Degree or Post-Secondary Certificate – awarded for training completed after high school (for example, Trades, Engineering, Pipefitting, etc.).
• 5-10 years previous supervisory experience.

Supervisory Responsibility

• This position manages the field and office staff and is responsible for leadership, performance management and hiring of the employees within its departments.

Physical Demands

• Largely sedentary role; however, some filing is required.
• Ability to sit and/or stand for extended periods of time.

Work Environment

• This job operates in both an office and a field environment.