General Manager

Pavion connects and protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

About the role

Pavion and our family of companies are seeking a talented and motivated General Manager to join our security business unit. This role focuses on customer advocacy, sales leadership, financial performance, and operational excellence to drive growth and profitability.

Responsibilities

• Customer & Sales Leadership
  • Align with front-line sellers to support customer relationships and secure business; represent the Pavion brand and advocate for customers. Customers are your top priority above all other duties.
  • Drive the cross-sell program, support sales processes and pipeline management, and participate in pursuing strategic projects and key accounts.
  • Manage the creation and maintenance of sales pipelines, including new logo capture and account management for top clients. Ensure adoption and accuracy of the CRM system.
  • Lead local sales organization for year-over-year growth in securing new logos and expanding the customer base.
• Financial & Operational Performance
  • Lead revenue generation efforts by optimizing installation and service delivery with effective use of technical staff and subcontractors.
  • Improve gross margins through strategic resource allocation, proactive backlog management, supply chain efficiencies, and project workforce utilization.
  • Drive branch-level cash performance by ensuring timely billing, reducing underbilling, accelerating collections, and improving DSO (Days Sales Outstanding). Maintain visibility into job costing, backlog, and WIP (Work in Progress) to proactively address risks to cash flow.
  • Responsible for the management of the Branch P&L. Forecast and manage cost structures, budgeting, and resource investments to achieve EBITA targets. Leverage financial reporting and KPIs to make data-informed decisions and course-correct as needed.
• Resource & Program Management
  • Maximize the effectiveness of shared services, ERP/CRM/CPQ platforms, new offerings, and marketing-led initiatives to support sales and operations.
  • Act as the key link between the branch and corporate teams—Sales, Service, HR, Procurement, and Finance—to ensure alignment, streamline execution, and drive results.
  • Ensure compliance with corporate policies, programs, and change management processes.
• Safety & Risk Management
  • Lead by example to achieve a zero-harm environment; enforce safety compliance policies including PPE and driving requirements.
• Team Leadership & Execution
  • Provide consistent, in-office leadership by setting expectations, communicating goals clearly, and inspiring team performance.
  • Foster a positive, inclusive, and accountable office culture that emphasizes teamwork, recognition, and continuous improvement. Lead by example in creating an environment where employees feel engaged, supported, and aligned with Pavion’s core values.
  • Lead with a servant leadership mindset to develop team members, align annual goals with company strategy, and ensure succession planning for key roles.
  • Fill critical open roles, establish clear roles between sales and operations, and drive effective activities that support business growth and delivery.
• Other duties as assigned.

Requirements

• High school diploma.
• 7+ years of security industry experience.
• Ability to attract and retain top talent.
• Track record of growth and business performance.
• Valid driver’s license and acceptable driving record.

Qualifications

• Bachelor's degree or equivalent industry experience.
• Experience leading sellers and leaders of sellers.
• Proven history of sales success identifying and developing (hunting) new business opportunities as well as finding and retaining key sales talent.
• Business acumen to stay ahead of revenue needs and ensure sales meet or exceed commitments to deliver profitability results.
• Experience building a network of business relationships to create sales opportunities.
• Excellent problem-solving and meeting facilitation skills.
• Demonstrated ability to lead change, handle multiple projects in a fast-paced environment.

Pay

The salary range for this position is $150,000–$200,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity.

Benefits

We offer a comprehensive benefits package.