General Manager

About the role

This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager.

Responsibilities

• Provide quality products to customers by building a system of quality with team members, ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Ensure food safety certifications are up to date for all team members and manage Company's assets by ensuring restaurant is clean and meets safety and security standards at all times.
• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule.
• In absence of General Manager, be responsible for all functions of a Papa John's restaurant to ensure high quality products and customer service.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun.
• Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.
• Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift level financial controls and cash management responsibilities.

Qualifications

• Communicates effectively and candidly
• Problem solving; ability to use logic to solve problems with effective solutions
• Strong leadership, motivational, and people skills
• Proven customer service experience as a manager
• Ability to work independently with minimal supervision, while delivering results and contributing to team goals
• Dependability/Reliability and task oriented: Follow through on commitments, timely delivery on projects, assigned tasks, etc.
• Flexibility: Willing to perform a wide range of tasks, positively responds to changes in direction and priorities, and accepts new challenges, responsibilities and assignments
• Successful restaurant management or supervision experience preferred

Requirements

• High school diploma (or equivalent) required
• Serv-Safe/Local/State Food Service Certification
• Cash management skills
• Bilingual in certain markets
• Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
• Familiarity with restaurant management software, like POS, ATS and web-based scheduling preferred