General Manager

About the role

The General Manager at Nothing Bundt Cakes leads the team and oversees all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The role aims to drive sales and profitability while ensuring high-quality cakes, a warm environment, and excellent service.

Responsibilities

• Directs the team and manages the day-to-day operation
• Ensures the highest-quality cakes and superior service are provided
• Manages the guest experience, including creating a welcoming environment
• Manages the P&L, inventory control, and other financial aspects
• Builds the team's commitment to the NbC brand and guests

Requirements

• Understands basic retail math and P&L principles
• Interprets and analyzes business and financial data
• Leads with a guest focus and exhibits strong interpersonal skills
• Delegates duties, communicates expectations, and manages performance
• Is highly organized and resourceful
• Possesses strong problem-solving and learning agility skills
• Holds a high school diploma or equivalent, with post-secondary education preferred
• Has 1-3 years of leadership experience in retail, hospitality, or foodservice
• Hires and develops teams, creates a superior service environment, and achieves financial objectives
• Manages productivity goals, inventory par levels, and team schedules
• Has foodservice safety training (or will obtain within 30 days)
• Has basic proficiency in Microsoft Word, Excel, and Outlook
• Flexible to work various shifts, including early mornings, evenings, weekends, and holidays

Qualifications

• High school diploma or GED
• Post-secondary education is a plus
• 1-3 years of leadership experience in retail, hospitality, or foodservice
• Success in hiring and developing teams
• Experience in creating productivity goals, inventory par levels, and team schedules
• Foodservice safety training certificate (or required to obtain within 30 days)
• Basic proficiency in Microsoft Word, Excel, and Outlook

Skills

• Understanding of retail math and P&L principles
• Ability to interpret and analyze business and financial data
• Strong interpersonal and communication skills
• Leadership and delegation abilities
• Problem-solving and learning agility skills

Benefits

• Great operating hours
• Cake discounts
• A fun and enjoyable work environment
• The opportunity to build relationships and bring joy to the community

Pay

N/A

Schedule

Flexible schedule to accommodate changing business demands, including early mornings, evenings, weekends, and holidays.