General Manager

About the Role

MV Transportation is seeking a General Manager for proposed business who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. The General Manager will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Responsibilities

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
• Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Perform daily, weekly, and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to meet financial, safety, and operational expectations.
• Implement, promote, and adhere to company policies and procedures.
• Interact with bridges committee to effectuate positive changes to policies, procedures, and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.
• Perform additional duties/responsibilities based upon individual contract requirements.

Requirements

• College degree or equivalent business management experience.
• Management experience required.
• Minimum of five years of comprehensive experience in operations management.
• Combination of seven years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
• Labor/union negotiations/expenses expertise.
• Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• Proficiency in MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.

Pay

Starting salary range: $124,000 - $147,000