General Manager

About the role

Mattos Hospitality is seeking a General Manager for a new venture opening in New York City in early 2027. Joining during the pre-opening stage, the General Manager will work closely with the senior leadership team to build the operating structure, recruit and develop the team, and establish the systems and standards that will guide the operation from opening forward. The venture will include multiple food and beverage experiences and requires a leader who can bring together hospitality, operational discipline, and strong business judgment. We are looking for a thoughtful and highly engaged General Manager who leads with clarity and consistency, develops strong teams, and understands how the details of daily operations contribute to an exceptional experience.

Responsibilities

• Lead the day-to-day operation, ensuring consistent execution across service, hospitality, team performance, and overall operational standards
• Play an integral role in the pre-opening process, including operational planning, recruitment, training, systems implementation, and opening readiness
• Build, lead, and develop the management and hourly teams, establishing clear expectations, accountability, and opportunities for growth
• Establish and maintain operating procedures, service standards, communication practices, and management routines
• Maintain a strong presence on the floor, setting the tone for hospitality and supporting the team throughout service
• Partner closely with culinary leadership to ensure alignment between the kitchen and dining room and a cohesive overall experience
• Lead recruitment and staffing efforts in partnership with Human Resources, maintaining appropriate staffing levels and a strong talent pipeline
• Oversee scheduling, payroll, timekeeping, and labor management in accordance with business needs and established financial targets
• Own the operating P&L and maintain a strong understanding of revenue, labor, cost of goods, controllable expenses, and overall financial performance
• Partner with finance and senior leadership on budgeting, forecasting, financial reviews, and performance against established goals
• Analyze operating results and identify opportunities to improve efficiency, profitability, and the overall experience
• Oversee inventory, purchasing, vendor relationships, and operational controls within assigned areas
• Ensure consistent execution of company policies and compliance with all applicable employment, health, safety, and regulatory requirements
• Address employee performance and workplace matters promptly and thoughtfully in partnership with Human Resources
• Develop managers through regular coaching, feedback, performance management, and clear ownership of their areas
• Partner with the events and guest relations teams to support private dining, events, and other revenue-driving opportunities
• Foster a culture centered on hospitality, professionalism, collaboration, accountability, and respect
• Maintain clear communication with senior leadership regarding business performance, staffing, operational priorities, and areas requiring attention

Requirements

• Significant experience as a General Manager or senior operations leader within high-quality, full-service restaurants or hospitality environments
• Experience opening a restaurant or building an operation from its early stages strongly preferred
• Strong understanding of restaurant operations, service, staffing, labor management, and financial performance
• Demonstrated experience owning and presenting P&L performance, budgets, forecasts, and key operating metrics
• Proven ability to recruit, develop, and retain strong management and hourly teams
• A highly engaged leader with a strong presence on the floor and a genuine commitment to hospitality
• Highly organized with the ability to establish structure, systems, and accountability across a complex operation
• Sound judgment and the ability to make thoughtful decisions in a fast-paced and evolving environment
• Clear and effective communicator who can work collaboratively across culinary, operations, finance, Human Resources, and senior leadership
• Comfortable balancing the immediate needs of daily operations with broader financial and organizational priorities
• Detail-oriented and consistent, with high standards for service, execution, and team performance
• Motivated by the opportunity to help build an operation and culture from the ground up

The physical demands for this position include seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for extended periods, bending, and moving intermittently throughout working hours.

Benefits

• Medical, Dental and Vision Insurance
• Robust Paid Time Off Policy
• Performance-Based Incentive Plan
• Paid Parental Leave
• Commuter Benefits
• Discounted Gym Membership
• Dining Discounts across Mattos Hospitality
• Employee Assistance Program