General Manager

About the Role

The General Club Manager is directly responsible for comprehensive oversight of all property, location, and building management operations within the assigned purview. This includes managing all staff at the location, ensuring seamless communication between corporate office initiatives and field operations, and strictly adhering to established policies and procedures. The role reports directly to the Managing Director and requires close interaction with the Executive Team, other brands, managers, customers, and market stakeholders.

Responsibilities

• Train, develop, and support on‑site staff to ensure adherence to company policies, procedures, and standards.
• Provide seamless communication, implementation, and execution of Executive team directives from the CEO.
• Recommend and implement operational improvements as needed.
• Lead teams to inspire and enable them to meet or exceed daily, weekly, and monthly targets.
• Supervise teams to deliver a premium customer experience reflecting the company’s high standards.
• Create and maintain a safety‑first culture in all daily operations.
• Set performance and financial goals and achieve them through team direction and management.
• Contribute to sales innovations, strategic business development, and overall profitability aligned with company strategic goals.
• Seek new business tools and methods.
• Evaluate platform profits and revenue, and calculate associated risks.
• Maintain awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.

Skills and Qualifications

• Proven track record of effective qualitative and quantitative judgment and decision‑making.
• Strong change‑management capability, including the ability to lead teams through change.
• Demonstrated success in meeting and exceeding goals.
• Experience hiring, coaching, and training teams to create an exceptional brand experience.
• Preference for candidates with experience in the service industry.
• CRM experience preferred; Salesforce experience a plus.

Benefits

• Medical, Dental, and Vision benefits
• Healthcare spending accounts (HSA/FSA)
• 401(k) benefits
• Employee Assistance Program (EAP)
• Paid vacation time, sick time, and holidays
• Growth opportunities
• A fun, friendly, professional working environment

Must have a legal right to work in the United States.